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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $22.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges
Job Description
Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for its commitment to customer service and innovative offerings in the aviation industry. Established in 1932, it has grown to become the fifth-largest airline in the United States, offering extensive domestic and international flights. Alaska Airlines focuses on providing a premium travel experience with excellent customer care and a strong operational network. The company is recognized for its safety, reliability, and employee-friendly culture, cultivating a collaborative environment that encourages professional growth and development. Employees are valued for their expertise and passion for delivering superior service to passengers, aligning... Show More
Job Requirements
- Must be at least 18 years old
- Legally authorized to work in the United States
- Able to stand for long periods
- Pass all airport and TSA background checks
- Available for flexible shift schedules including weekends and holidays
Job Qualifications
- Minimum of 2 years experience in a premium customer service role such as 4/5-star hotel concierge, premium airline lounge staff, or fine dining service
- Exceptional communication and interpersonal skills
- Ability to stand for extended periods
- Knowledgeable about premium customer service standards
- Strong problem-solving skills
- Ability to work flexible shift schedules including early mornings, late nights, weekends, and holidays
Job Duties
- Warmly greet guests and verify lounge access
- Assist guests with travel-related inquiries such as re-bookings and seat changes
- Maintain the lounge's impeccable presentation
- Provide exceptional service to First Class guests and oneworld elite members
- Serve as an expert on Alaska Airlines premium products
- Resolve guest issues promptly and effectively
- Collaborate with team members to ensure seamless lounge operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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