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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.47 - $26.22
Work Schedule
Flexible
Benefits
flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
Job Description
The Exchange is a well-established retail company committed to providing exceptional shopping experiences to military communities and their families. Known for its customer-centric approach and dedication to quality service, the Exchange operates various retail stores and food service operations on military installations. The organization offers a structured yet dynamic environment where employees are valued and have numerous opportunities to grow and develop their skills. As an employer, the Exchange prioritizes employee well-being by providing competitive benefits such as comprehensive medical, dental, life and disability insurance, paid time off, shift differential, holiday pay, and a traditional pension and 401K plan for... Show More
Job Requirements
- high school diploma or equivalent
- previous supervisory or leadership experience preferred
- able to lift up to 50 pounds
- willing to learn and adapt to current technology needs
- ability to handle customer inquiries and resolve issues quickly
- excellent communication and interpersonal skills
- ability to multitask and manage scheduling
- basic computer proficiency
- ability to work flexible hours including weekends and holidays
Job Qualifications
- able to lift up to 50 pounds
- able to learn and adapt to current technology needs
- able to think quickly on the spot to answer customer questions
- able to take initiative
- able to share brand knowledge
- able to lead teams to meet organizational objectives
- excellent attention to detail
- willing to cross-train and work in other areas of the store as needed
- possess a welcoming and helpful attitude toward customers and team members
- excellent communication skills
- basic computer skills
Job Duties
- promote a positive team and customer centric culture
- lead a culture of accountability through clear expectations
- utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- ensure customers have an extraordinary experience while shopping
- greet every customer with eye contact and smile in your authentic way
- create schedules that align with customer and business needs
- quickly respond to and deescalate negative customer experiences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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