Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Paid holidays
Employee Discounts
Job Description
JTB USA, Inc. is a prominent company in the travel industry, specializing in providing comprehensive Destination Management Services (DMC) with a strong focus on delivering efficient, high-quality travel solutions. Established as a trusted travel partner, JTB USA operates within the broader JTB group, one of the world’s leading travel agencies. This company is dedicated to enhancing traveler experiences through meticulous planning, coordination, and seamless operation of travel logistics, particularly for groups and corporate clients.
This specific position falls under the DMC Corporate division and is designated as a Senior Staff role, reporting directly to the Manager. It serves a v... Show More
This specific position falls under the DMC Corporate division and is designated as a Senior Staff role, reporting directly to the Manager. It serves a v... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience in the travel industry or related field
- basic knowledge of administrative and operational travel tasks
- ability to handle stressful situations and multi-task
- good communication skills
- proficiency in office software
- valid driver’s license
- ability to occasionally lift and move up to 25 pounds
- availability to work normal business hours with occasional after-hours and weekend work
- willingness to travel domestically up to two times per year
Job Qualifications
- Possesses 1-2 years of experience in the travel industry or equivalent skills in one’s expertise
- basic knowledge and skills to perform day-to-day responsibilities
- able to use general office equipment including phones, fax, copier, personal computer, and scanner
- familiar with Windows operating system, MS Office, SABRE, CONCUR, and DEEM software
- possesses a driver’s license
Job Duties
- Issue and mail vouchers for some suppliers
- issue second and past due invoices including payment requests and refund amounts
- prepare itineraries and other documents for group guides and escorts
- assist group onsite operations such as hotel check-in, restaurant support, and bus dispatch
- handle accidents at the time of occurrence and report to management
- make trip schedule modifications like delays or returns
- communicate with emergency contacts in Japan
- manage irregular incidents like flight delays and cancellations under supervision
- report to related agencies and suppliers promptly
- answer client inquiries and questions
- settle accounts receivable as needed
- resolve customer issues and complaints and report summaries to superiors
- provide feedback and suggestions on issue solutions and communicate with internal departments
- provide feedback to related suppliers
- report customer feedback to management
- promote on-tour sales and control accounts receivable
- control guide service quality
- propose sales materials and increase profits
- assist and accompany specific groups
- seek continuous improvement in work processes
- perform special projects and other duties as assigned
- maintain high ethical standards
- report irregular issues to superiors
- maintain good communication with superiors, staff, and outside contacts
- comply with company policies and procedures
- maintain a clean and safe working area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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