Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Career development opportunities
Job Description
Gategroup is a global leader in providing catering and hospitality services to the travel industry, specializing in delivering high-quality food and customer support services at airports and for airlines. With a deep commitment to excellence, integrity, passion, and accountability, Gategroup focuses on enhancing the travel experience for millions of passengers worldwide by managing complex logistics and operations with precision and dedication. The company prides itself on fostering a diverse and inclusive work environment, emphasizing teamwork, respect, and continuous improvement to exceed customer expectations. Known for its innovative approach and operational expertise, Gategroup offers a dynamic and fast-paced work environment that... Show More
Job Requirements
- High school diploma required
- At least 2 years general work experience in office or warehouse facility
- 1 year experience directing work of others
- 1-2 years shipping and receiving experience preferred
- Valid driver's license
- Must be 21 or older to drive on the ramp
- Ability to handle multiple tasks in busy environment
- Ability to remain calm under pressure
- Must work with minimal supervision
- Must be detail oriented
- Ability to make independent decisions
- Ability to compile accurate data from multiple sources
- Effective communication skills
- Flexible to rotate between day and night shifts
- Ability to function in a warehouse environment
Job Qualifications
- High school diploma required
- Associate's degree preferred
- Minimum of 2 years general work experience in an office or warehouse facility
- At least 1 year experience directing the work of others
- 1-2 years shipping and receiving experience preferred
- Valid driver's license
- Ability to drive on the ramp (21+ driver's license)
- Detail oriented
- Able to multitask in hectic environment
- Able to keep calm in high pressure environment
- Ability to work with minimum supervision and off-site environment
- Strong decision-making skills
- Able to compile data from multiple sources with high accuracy
- Effective communication skills
- Driven to document and improve processes
Job Duties
- Analyze data from custom computer screens and prepare driver run sheets for each flight
- Assign drivers to gates and flights
- Serve as the quality assurance specialist ensuring contents of coolers and meals meet customer specifications
- Monitor drivers kitchen departure time
- Track all flight, gate, meal order and other changes in flights
- Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing workflow and resolving customer problems
- Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
- Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
- Rotate periodically between scheduled shifts and vacation relief shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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