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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.05 - $36.03
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus
Job Description
Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company operating extensively throughout the United States. As a subsidiary of Estes Express Lines, headquartered in Richmond, Virginia, EFW leverages an extensive hybrid transportation network that combines air, ground, and ocean freight to provide customized logistics and warehousing solutions. Serving a diverse range of industries, EFW has earned a reputation for excellent service and reliability, bolstered by prestigious awards such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year. The company's focus on innovation and customer satisfaction has also earned recognition from Global Trade... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- 0-2 years of experience in a related role
- knowledge of transportation regulations
- proficiency with dispatching software such as WorldTrak and Dispatch Track
- strong computer literacy including Microsoft Office Suite
- ability to work independently and handle stress
- excellent communication and customer service skills
- punctual and dependable work ethic
- eligible to work in the United States
- willingness to undergo drug screening and background checks
- no sponsorship available for employment authorization at this time
Job Qualifications
- Ability to read and interpret general business documents
- ability to write routine reports and general business correspondence
- ability to work with peers and communicate basic concepts
- ability to solve practical problems through standardized solutions
- ability to follow prescribed procedures to solve routine problems
- thorough knowledge of WorldTrak
- proficient working knowledge of Dispatch Track
- basic knowledge of DOT and HOS rules and regulations
- proficient computer skills in Microsoft Windows, Word, Excel, email, and Internet
- punctuality and ability to handle stress and meet deadlines with accuracy
- dependability and ability to work independently in a fast-paced environment
- excellent customer service skills
- eligibility to work in the United States
- successful completion of drug screen and background check
- commitment to EFW’s values of diversity and inclusion
Job Duties
- Schedule driver routes with EFW business needs in mind
- review driver logs including dispatched calls and arrival time
- keep track of transportation regulations and ensure driver compliance
- enter all data into computer systems and handle related paperwork
- resolve delivery, return, driver, and helper issues
- manage communication with local agencies regarding trucks, drivers, and helpers
- maintain accurate records of dispatch calls, routes, changes, and delivery times
- ensure open communication within the Transport Department leadership
- handle customer requests and complaints
- answer phones for EFW Transport
- scan documents and type information into computer systems
- manage consols and rates for carriers
- oversee compliance of delivery apps and handle driver and helper calls and texts
- comply with company C-TPAT and TSA security procedures
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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