Dispatcher - Tower Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Rotating Shifts
Day Shifts
Night Shifts
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Benefits

Paid Time Off
401K with company match
company sponsored life insurance
Medical insurance
Dental Insurance
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals

Job Description

gategroup is a leading global provider of technology-based food services to the travel industry, known for its commitment to excellence and quality in delivering culinary experiences. With a rich history of serving major clients across various airports and travel hubs, gategroup specializes in optimizing in-flight and airport food and beverage services. The company prides itself on fostering a culture of integrity, passion, accountability, and teamwork, ensuring that every individual is valued, respected, and empowered to contribute to making travel more enjoyable and memorable for customers. As a well-established leader in the hospitality and travel service sector, gategroup is dedicated to... Show More

Job Requirements

  • High school diploma required
  • 2+ years of general work experience in an office or warehouse facility
  • 1 year of experience directing the work of others
  • Valid driver's license
  • Able to drive on the ramp (must be 21+)
  • Ability to multi-task in a hectic environment
  • Must be detail oriented
  • Able to keep calm in high pressure environment
  • Able to work with minimum supervision in an off-site environment
  • Able to make independent decisions
  • Able to compile data from multiple sources with high degree of accuracy
  • Able to communicate status changes to all parties timely
  • Driven to document and improve processes
  • Able to develop rapport with major client
  • Must be able to function in a warehouse environment
  • Willingness to rotate between day and night shifts and vacation relief
  • Ability to pass pre-employment drug screen, criminal background check, and/or airport fingerprinting

Job Qualifications

  • High school diploma required
  • Associate's degree preferred
  • 2+ years of general work experience in an office or warehouse facility
  • 1 year of experience directing the work of others
  • 1-2 years of shipping/receiving experience preferred
  • Able to drive on the ramp (must be 21+ with a driver's license)
  • Detail oriented
  • Able to keep calm in high pressure environment
  • Able to work with minimum supervision
  • Able to make independent decisions
  • Able to compile data from multiple sources with high accuracy
  • Able to communicate status changes timely
  • Driven to document and improve processes
  • Able to develop rapport with major client

Job Duties

  • Analyze data from custom computer screens and prepare driver run sheets for each flight
  • Assign drivers to gates and flights
  • Serve as the quality assurance specialist ensuring contents of coolers and meals meet customer specifications
  • Monitor driver's kitchen department time
  • Track all flight, gate, meal order, and other changes in flights
  • Serve as backup supervisor when that individual is on the ramp by relaying flight changes to drivers, directing workflow, and resolving customer problems
  • Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels, and quantities meet customer specifications
  • Answer and log customer calls, concerns, and complaints and make recommendations to resolve ongoing issues
  • Rotate periodically between day shift, night shift, and vacation relief

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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