Dispatcher - Tower Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Rotating Shifts
Day Shifts
Night Shifts
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Benefits

Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
Accident plans
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals

Job Description

Gategroup is a global leader in airline catering and onboard services, specializing in enhancing passenger experiences by providing top-tier catering solutions and related services. With a strong commitment to quality, innovation, and customer satisfaction, Gategroup partners with major airlines worldwide to deliver culinary and hospitality services that ensure every journey is memorable and comfortable. As a company that values excellence, integrity, passion, and accountability, Gategroup fosters a collaborative work environment where employees are empowered to contribute their best and grow professionally. The company offers a full-time position with a competitive target pay rate of $23.00 per hour, along with a... Show More

Job Requirements

  • H.S. diploma
  • 2+ years of general work experience in office or warehouse
  • 1 year experience directing others
  • 1-2 years shipping/receiving experience preferred
  • Valid driver’s license
  • Must be 21+ to drive on the ramp
  • Ability to multitask
  • Detail oriented
  • Able to work with minimal supervision
  • Able to make independent decisions
  • Calm under pressure
  • Strong communication skills
  • Ability to compile data accurately
  • Ability to communicate status changes timely

Job Qualifications

  • H.S. diploma required
  • Associate's degree preferred
  • 2+ years of general office or warehouse experience
  • 1 year of directing work experience
  • 1-2 years of shipping/receiving experience preferred
  • Able to drive on the ramp with valid driver’s license
  • Able to multitask in hectic environment
  • Detail oriented
  • Able to keep calm under pressure
  • Able to work independently
  • Able to make independent decisions
  • Strong data compilation skills
  • Effective communication skills
  • Ability to develop rapport with major clients

Job Duties

  • Analyze data from custom computer screens and prepare driver run sheets for each flight
  • Assign drivers to gates and flights
  • Serve as the quality assurance specialist ensuring meal contents meet customer specifications
  • Monitor driver’s kitchen department time
  • Track all flight, gate, meal order and other changes
  • Serve as backup supervisor when primary supervisor is on the ramp by relaying changes, directing workflow and resolving customer problems
  • Check that drivers complete run sheets accurately and meet customer specifications
  • Answer and log customer calls, concerns and complaints and make recommendations to resolve issues
  • Rotate periodically between day, night shift and vacation relief

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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