Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Training opportunities
Job Description
MV Transportation is a leading transportation management company that specializes in providing comprehensive transit services across numerous regions, with a strong presence in California. Renowned for its commitment to safety, customer service, and operational excellence, MV Transportation manages a broad range of transit solutions including paratransit, shuttle, fixed-route bus services, and specialized transportation for various client needs. The company prides itself on fostering a cooperative work environment and maintaining high standards of compliance with local, state, and federal transportation regulations.
The Dispatcher position at MV Transportation plays a crucial role in coordinating daily route operations to ensure efficient and t... Show More
The Dispatcher position at MV Transportation plays a crucial role in coordinating daily route operations to ensure efficient and t... Show More
Job Requirements
- High school diploma or equivalent
- One year previous Dispatcher experience preferred
- Two years of Customer Service experience preferred
- Experience with Trapeze software
- Ability to handle multiple tasks simultaneously and maintain composure under pressure
- Demonstrate a high customer service commitment
- Able to demonstrate professional phone manner
- Knowledge of the service area is a plus
Job Qualifications
- One (1) year previous Dispatcher experience preferred
- Two (2) years of Customer Service experience is preferred
- High School diploma or equivalent
- Experience with Trapeze software
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment
- Demonstrate a high customer service commitment
- Able to demonstrate professional phone manner
- Knowledge of the service area is a plus
Job Duties
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate
- Monitors radio, telephones and on-road provision of service for quality
- Responsible for influencing positive employee morale and quality customer service
- Monitors and completes driver sign-in and sign-out daily
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes
- Monitors daily system performance
- Participates in analysis and review of operating performance
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate
- All other duties, as assigned
Job Location
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