Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,131.00 - $55,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Life insurance
Disability insurance
Job Description
The City of Buffalo is a dynamic municipal government entity dedicated to providing essential services that maintain and improve the quality of life for its residents. Responsible for managing a wide variety of public operations, the city employs a diverse workforce committed to delivering efficient, responsive, and high-quality services across all departments. The City of Buffalo is well-recognized for its dedication to community well-being and public service excellence, offering various career opportunities that foster growth and community involvement.
This job opportunity is for the important role of Dispatch Coordinator within the City of Buffalo’s public service departments. This position prima... Show More
This job opportunity is for the important role of Dispatch Coordinator within the City of Buffalo’s public service departments. This position prima... Show More
Job Requirements
- Residency in the City of Buffalo for at least 90 days prior to application
- Current valid New York State Driver's License
- For promotional candidates, permanent status as a Truck Driver or Laborer in the City of Buffalo with required years of service
- Minimum one year of full-time experience in dispatching or customer service
- Ability to work under pressure and make independent judgments
- Physical condition commensurate with position duties
- Proficiency with computer use for dispatching tasks
Job Qualifications
- High school diploma, GED or equivalency diploma
- One-year full-time customer service experience or one-year experience dispatching vehicles, equipment and work crews
- Ability to operate telephone switchboard and two-way radio system
- Good knowledge of local city geography
- Clerical aptitude
- Ability to maintain and file records
- Clear speech
- Ability to make arithmetic computations
- Ability to follow oral and written instructions
- Ability to work independently, especially in emergency situations
Job Duties
- Assigns routes and dispatches vehicles and crews for various city services including refuse collection, street repair, water line maintenance, snow removal, and parking enforcement
- Assigns truck drivers and laborers for delivery and pick-up of furniture, fixtures, and machinery
- May supervise and direct the unloading, assembly, and set-up of furniture and equipment
- May schedule work orders for mechanics, trades workers, and laborers
- Operates telephone switchboard and two-way radio to dispatch repair crews and water service workers on emergencies
- Dispatches drivers and equipment on emergency calls and calls in extra crews as needed
- Receives public calls regarding complaints and service information and maintains accurate dispatch logs and reports
- Prepares work sheets assigning vehicles and personnel
- Maintains time records and submits periodic reports
- Performs clerical duties including preparation of shop orders, billing for labor and materials, record keeping, and payroll preparation
- May operate computer terminal to input and retrieve information
- Performs related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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