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DISPATCHER - AIR AND GROUND

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Work-life balance

Job Description

MedFlight is a premier medical transportation service provider dedicated to delivering exceptional air and ground emergency medical services. With a strong commitment to servant leadership principles, MedFlight fosters a culture where partners—rather than employees—collaborate with shared values and a unified mission. These core values include safety, integrity, excellence, accountability, and compassion, which guide every aspect of the organization's operations and interactions with patients. MedFlight places a significant emphasis on the growth and well-being of its partners, offering an acclaimed in-house education program that supports both career advancement and work-life balance. The organization stands out for its industry-competitive compensation and benefits,... Show More

Job Requirements

  • High school diploma or equivalent
  • Certification as Ohio EMT desired
  • Certification as Emergency Medical Dispatcher (IAED EMD) desired or within three years of hire
  • Obtain Certified Flight Communicator (CFC) certification within one year of hire
  • Minimum two years previous EMS, law enforcement, or critical care dispatching experience preferred
  • Ability to operate Computer Aided Dispatch (CAD), emergency communications phone, and radio systems
  • Ability to work flexible rotating 12-hour shifts including nights, weekends, holidays, and occasional overtime
  • Ability to wear telephone headset for extended periods
  • Ability to remain alert and manage high stress levels
  • Proficient verbal and written communication skills
  • Ability to work independently and in unstructured environments
  • Ability to multitask and manage multiple projects
  • Good planning and organizational skills
  • Excellent computer skills including Microsoft Office

Job Qualifications

  • High school diploma or equivalent
  • Certification as Ohio EMT desired
  • Certification as Emergency Medical Dispatcher (IAED EMD) desired or within three years of hire
  • Certified Flight Communicator (CFC) certification must be obtained within one year of hire
  • Minimum of two years experience in EMS, law enforcement, or critical care dispatching preferred
  • Experience in Helicopter Air Ambulance or Fixed Wing Ambulance dispatching preferred
  • Experience as MedComm Transport Coordinator or Hospital Facilitator preferred
  • Ability to effectively multi-task and communicate clearly under stress
  • Proficient typing and computer skills including Microsoft Office
  • Knowledge of medical terminology
  • Strong interpersonal skills to interact effectively in stressful situations
  • Excellent written and verbal communication skills

Job Duties

  • Receive and process emergency and non-emergency medical transportation requests
  • Assign appropriate air and ground units promptly
  • Coordinate all mission aspects ensuring safety and timely resource deployment
  • Monitor the location and status of all transport units continuously
  • Maintain accurate records of patient documentation and transport details
  • Initiate and follow the Post Accident Incident Plan as required
  • Communicate effectively with internal teams and external partners during high-pressure situations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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