Dispatch, Customer Service (Call Taking and Release)

Job Overview

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Compensation

Type:
Salary
Rate:
Range $42,488.36 - $49,182.92
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedules
Training and development opportunities

Job Description

Lincoln Towing Enterprises, Inc. is a well-established towing and vehicle recovery company serving the Seattle metropolitan area with multiple locations in Seattle and one in SeaTac. Known for its commitment to customer service, reliability, and efficient vehicle management, Lincoln Towing operates 24 hours a day, 7 days a week, 365 days a year to ensure constant availability and quick response times. The company prides itself on maintaining a drug-free workplace and adhering to strict protocols to guarantee a safe and productive environment for all employees and customers. Lincoln Towing’s operations are critical to the safe management of vehicle towing and... Show More

Job Requirements

  • high school diploma or equivalent
  • previous experience in call taking, dispatching, or customer service preferred
  • ability to multitask and manage multiple phone lines
  • typing accuracy
  • pleasant disposition
  • cash management skills
  • fluency in English
  • ability to pass pre-employment drug screening
  • Covid-19 vaccination or willingness to vaccinate
  • reliable and punctual
  • able to work 24/7 scheduled shifts

Job Qualifications

  • high school diploma or equivalent
  • experience in dispatching or customer service preferred
  • knowledge of Seattle area beneficial
  • strong typing skills and accuracy
  • excellent communication and interpersonal skills
  • ability to multitask effectively
  • cash management experience

Job Duties

  • answering phone calls and managing multiple lines
  • performing accurate data entry
  • interfacing with customers at the release office
  • managing cash transactions and processing payments
  • dispatching towing vehicles and coordinating with drivers
  • maintaining knowledge of Seattle area routes and locations
  • adhering to company policies and maintaining a pleasant disposition

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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