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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Choice Hotels International, Inc. (NYSE: CHH) stands as one of the largest lodging franchisors worldwide, with a well-established reputation as a challenger in the upscale segment and a leader in midscale and extended stay hospitality sectors. The company boasts an impressive portfolio of more than 7,400 hotels, representing over 625,000 rooms across 45 countries and territories. With 22 distinct brands catering to a wide gamut of guests—from full-service upper upscale properties to midscale, extended stay, and economy segments—Choice Hotels uniquely meets the diverse needs of travelers for various occasions while driving significant value for franchise owners and shareholders. The company... Show More
Job Requirements
- Ability to work flexible schedule including long hours
- Ability to stand for long periods and perform frequent bending, stooping, or crawling
- Ability to lift 50 pounds regularly and push or pull up to 150 pounds
- Must be legally authorized to work in the United States
- Must pass background check and drug screening
- Willingness to work shifts as assigned by management
- Commitment to maintaining a hospitable service atmosphere at all times
Job Qualifications
- High school diploma required
- Bachelor’s degree in hospitality preferred
- Minimum one year management experience in full-service stewarding operations
- At least three years experience in hotel food and beverage
- Excellent oral and written communication skills
- Ability to collaborate effectively with hotel employees and management
- Skilled in conflict resolution among guests, supervisors, and employees
- Proficient multitasking and working under pressure
- Basic computer skills including MS Office, reservation systems, and point of sales systems
Job Duties
- Maintain cleanliness and sanitization of all food and beverage outlets and kitchen
- Manage setup and takedown of select kitchen and outlet areas
- Establish and enforce rotating cleaning schedules
- Assist executive committee with stewarding budget management
- Maintain controls to prevent theft and waste
- Train staff on dishwashing and cleaning equipment use
- Monitor and maintain stewarding supplies and equipment
- Collaborate with maintenance for equipment repairs
- Prevent pests by ensuring cleanliness
- Recruit, orient, and train staff
- Provide ongoing coaching to employees
- Ensure exceptional guest satisfaction by demonstrating genuine hospitality
- Resolve guest issues promptly with empathy
- Perform additional duties as required to uphold hospitality standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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