Dishroom Supervisor

Federal Way, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,168.40 - $80,464.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

401K with company match

company sponsored life insurance

Medical Plans

Dental plans

vision plans

Voluntary Short-Term Disability Insurance

Voluntary long-term disability insurance

voluntary life insurance

Accident plans

Hospital plans

Employee assistance program

Commuter Benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Job Description

gategroup is a global leader in providing catering and hospitality services primarily to the airline and travel industries. The company is dedicated to delivering high-quality food and customer service experiences to travelers worldwide. With a strong commitment to excellence, innovation, and safety, gategroup operates in a unionized environment where adherence to strict food safety standards such as HACCP, USDA, and FDA regulations is paramount. The company fosters a work culture that embraces diversity, inclusion, and continuous improvement while maintaining a focus on operational efficiency and customer satisfaction. They offer full-time employment opportunities and competitive compensation packages to attract and retain motivated and engaged professionals in the food production and catering sector.

This full-time supervisory position reports directly to the Manager of Operations for Production & Packaging and is focused on overseeing more than thirty food production employees. The role is integral to ensuring food safety, quality assurance, proper sanitation, and regulatory compliance within a high-volume food production environment. With responsibilities that include labor and material cost controls, maintaining production standards, and managing employee scheduling and retention, this position demands strong leadership skills and an ability to foster a positive and productive team environment. Salary ranges from $80,168.40 to $80,464.00 annually, reflecting the importance of this position within the organization. The supervisor is expected to maintain daily operational logs, inventory controls, and coordinate closely with maintenance to ensure equipment reliability. They will also prepare management reports, manage workflow, and ensure strict compliance with company wage and hour policies, including the enforcement of employee rest and meal breaks.

The ideal candidate will be skilled in training and mentoring staff, capable of delivering feedback and driving performance improvements. Strong communication, organization, and analytical skills are essential, as is proficiency with Microsoft Office and the ability to obtain or already hold SERV Safe Certification. Experience in labor relations is a plus but not required. This position requires a leader who can adapt to change, implement innovative solutions to improve unit functionality, and maintain a safe workplace that aligns with gategroup's values of Excellence, Passion, Responsibility, and Respect. The supervisor will play a pivotal role in reducing employee turnover by fostering employee engagement and coaching in compliance with union agreements. This dynamic and rewarding job offers opportunities to contribute to memorable travel experiences through outstanding food production and service excellence.

Job Requirements

High school diploma or GED
Associates degree preferred
Minimum of 2 years supervisory experience in food production or related field
Leadership skills to manage over 30 employees
Knowledge of HACCP, FDA, USDA regulations
Ability to train and coach staff
Strong communication and organizational skills
Basic computer proficiency including Microsoft Office
Ability to obtain SERV Safe Certification
Flexibility to manage union workforce
Ability to prepare and maintain operational reports
Strong time management skills
Commitment to safety and compliance with labor laws

Job Qualifications

High school diploma or GED required
Associates degree preferred
2+ years supervisory experience in high volume manufacturing, food production, restaurant, or catering environment preferred
Strong and effective leadership skills with ability to manage staff of 30+ hourly employees
Experience in labor relations is a plus
Comfortable with all levels of employees and ability to drive positive program change
Ability to train others
Ability to give negative and positive feedback daily
Excellent time management skills
Strong organizational, analytical, communication and leadership skills
Innovative with ability to implement operational improvements
Basic computer skills and proficiency with Microsoft Office
Ability to obtain SERV Safe Certification required
SERV Safe Certified preferred
Effective communication skills, able to express oneself clearly and listen attentively
Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish is a plus

Job Duties

Ensures quality production standards are followed and maintained
Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with company policies and procedures
Prepares management reports such as attendance, HACCP and labor reports
Responsible for safety, quality and compliance with customer specifications, regulatory requirements, and company policies and procedures
Ensures specifications, airline diagrams, and other standards are accurate according to airline specifications
Ensures that all products are coded according to Gate Gourmet procedures
Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
Completes required requisitions for the Storeroom to ensure adequate supply is maintained
Responsible for maintaining daily temperature logs and other logs and reports as required
Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in a timely manner
Controls material cost and other controllable costs
Maintains all financial goals related to productivity, overtime, labor goals and hours per flight
Works with management staff to improve performance of the unit
Manages work flow balancing - the division of responsibilities amongst employees on each shift
Determines when and whether to call employees in to cover staffing needs such as sick calls, vacation relief, medical leaves, volume changes
Ensures compliance with company Wage & Hour policy, including ensuring employees get rest and meal breaks and company processes are followed
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
Monitors daily manpower planning and schedules employees
Responsible for employee retention and reducing employee turnover
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with union/collective bargaining agreements
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
Compliance with all company required policies, procedures and processes including but not limited to required training