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Discover -- Housekeeping Attendant (NFWS)

Job Overview

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Employment Type

Temporary
Internship
Part-time
Hourly
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Compensation

Hourly
Range $14.00 - $16.75
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
Student employment
Minimum wage pay

Job Description

Grand Canyon University (GCU) is a renowned private Christian university located in Phoenix, Arizona, known for its commitment to providing high-quality education and fostering a student-first environment. The university emphasizes comprehensive academic programs coupled with rich campus experiences. Among its many campus facilities is the GCU Hotel, which serves as a premier lodging option for guests visiting the university and the surrounding area. This hotel facility includes two key locations: the 27th Ave hotel and the Cypress dorm on the Main Campus, both offering excellent service for guests and visitors. GCU focuses on maintaining high standards in all aspects of its operations, ensuring guests enjoy comfort, safety, and exceptional hospitality during their stay. The GCU Hotel Housekeeping Attendant position is a vital role within the hotel's rooms division, dedicated to ensuring that every guest room is clean, organized, and up to the university’s stringent hospitality standards. This role involves meticulous attention to detail in cleaning and maintaining guest rooms, as well as supporting the overall guest experience by adhering to operational protocols and responding to special guest requests. The position is suited for students enrolled at GCU who are interested in gaining practical hospitality experience while studying. It combines hands-on work with opportunities to interact with guests and contribute to the smooth functioning of the hotel. This part-time opportunity offers minimum wage compensation and is anticipated to continue until June 30, 2026, making it ideal for students seeking a flexible job that complements their studies. The attendant will perform a variety of cleaning tasks including daily deep cleaning of guestrooms, storage, and laundry areas, carefully following room status reports for arrivals, departures, and special requests. The role includes replenishing supplies, managing waste disposal, assisting with linen and inventory control, and adhering to safety and emergency procedures. This position also requires effective communication with the hotel’s front desk and other staff to ensure timely updates on room statuses and guest needs. Housekeeping attendants are also expected to provide professional, courteous service to guests and uphold the hotel’s reputation for cleanliness and hospitality. A critical part of this job involves maintaining the highest standards of cleanliness, ensuring that all rooms are properly cleaned and amenities replenished to provide an outstanding guest experience. The ability to work independently, manage time effectively, and collaborate with colleagues in a team environment is essential. Candidates must be able to handle the physical demands of the job, including transporting waste and managing supplies. They will be provided with appropriate cleaning supplies and tools by the hotel to ensure efficiency and safety. Workers in this role are expected to maintain a professional appearance and demonstrate a positive attitude, fostering a welcoming and respectful atmosphere for guests and staff. The ideal candidates for this position are hospitality majors or individuals interested in hospitality, with an emphasis on customer service experience and strong communication skills. Being fluent in English, maintaining flexibility in scheduling which includes nights, weekends, and holidays, and having the ability to follow all necessary safety guidelines are additional important aspects of the job. Overall, the GCU Hotel Housekeeping Attendant role offers valuable work experience within a respected educational institution and professional hospitality setting, making it a rewarding opportunity for students who are focused on a career in hospitality or customer service.

Job Requirements

  • Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
  • Maintain good financial and academic (SAP) standing with the University
  • Ability to learn and follow all safety, emergency and accident prevention procedures
  • Must be fluent in English, ability to read and write
  • Must be able to work nights, weekends and holidays if needed
  • A minimum of one year experience in customer service or hospitality industry
  • Ability to work independently with little supervision
  • Always provides a professional image through appearance and dress

Job Qualifications

  • Students local to the Phoenix area year-round and willingness/desire to work over breaks strongly preferred
  • Currently enrolled in a Hospitality major Bachelor’s degree program at GCU preferred
  • Must be able to have a flexible schedule, which includes nights, weekends and holidays if needed
  • A minimum of one year experience in customer service or hospitality industry
  • Always provides a professional image through appearance and dress
  • Able to work well independently with little supervision
  • Promote positive relationships in communication and cooperation with all coworkers and guests
  • Strong attention to detail to ensure room cleanliness standards are met
  • Ability to learn and follow all safety, emergency and accident prevention procedures
  • Must be fluent in English, ability to read and write

Job Duties

  • Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned
  • Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible
  • Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager
  • Replenishes all supplies and amenities in guestrooms as required
  • Transports trash and waste to proper disposal area
  • Assists with monthly linen and supply inventory and laundry when requested
  • Follows lost and found procedures
  • Greets guests, responds effectively to guest concerns and requests
  • Follows up to ensure guest satisfaction
  • Works closely with Hotel/Cypress Front Desk(s) in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability

Job Criteria

Experience

Mid Level (3-7 years)


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