Director, Planning & Business Operations, Americas

Hilton is a renowned global leader in the hospitality industry, recognized for delivering exceptional experiences to guests across the world. With a rich legacy of welcoming more than 3 billion guests worldwide, Hilton continues to uphold its founding vision to "fill the earth with the light and warmth of hospitality." The company boasts a suite of world-class hotel brands and maintains an award-winning workplace culture, having been repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune. As a cornerstone in the travel and hospitality sector, Hilton's commitment to excellence extends beyond guest services to encompass the wellbeing and career growth of its Team Members. The role of Director, Planning & Business Operations, Americas, is based at Hilton's corporate office in McLean, VA. This position is a vital part of the Americas Planning and Business Operations team responsible for overseeing critical business initiatives that shape the guest experience and support enterprise priorities within the Americas region.

This Director role reports directly to the Senior Director of Business Planning and Operations and collaborates closely with members of the Americas Leadership Team. It requires a dynamic individual who thrives in managing complex projects that span across strategy, analytics, and execution. The successful candidate will possess deep knowledge of hotel operations and act as a trusted advisor to senior leaders, ensuring alignment and successful delivery of key projects. The Director is entrusted with the responsibility of managing priority projects, executing strategic initiatives that enhance operational effectiveness, and elevating guest satisfaction across Hilton's Americas properties.

Key responsibilities include partnering with leadership across multiple departments to identify and prioritize strategic projects, developing project charters that outline scope, governance, and success metrics, and steering these projects towards successful completion. The role demands effective communication skills, especially in preparing high-impact presentations, business cases, and strategy decks tailored for executive leadership. Moreover, the Director will supervise a direct report, guiding their efforts in supporting business-critical projects.

Beyond project management, this role is about fostering collaboration and driving enterprise-wide initiatives. The Director will work cross-functionally with various teams, including hotel operations and property-level staff, to embed frontline insights into corporate strategies. Acting as an advocate for properties, the Director ensures that local feedback informs broader business decisions, reinforcing Hilton's commitment to delivering outstanding hospitality. Analytical skills are essential to assess data, uncover opportunities for improvement, and provide regular status updates on key initiatives.

Joining Hilton as the Director, Planning and Business Operations, Americas, means becoming part of a company that values exceptional hospitality not only for its guests but also for its Team Members. Hilton invests heavily in its employees' wellbeing and career development, offering unmatched benefits such as extensive travel perks, stock purchase programs, paid parental leave, and mental health resources. This role is ideal for a seasoned professional with a minimum of seven years of work experience, including substantial project management in strategic initiatives and hospitality operations. Demonstrated proficiency in Microsoft Suite for creating business presentations and navigating matrixed organizations is crucial.

With Hilton, the opportunity extends beyond a job—it's a meaningful career journey in a vibrant and supportive corporate culture where innovation and collaboration drive success. This is a chance to influence major business operations in the Americas, contributing directly to maintaining Hilton's status as a trailblazer in the hospitality industry, making every stay memorable and magical for guests around the world.