Director, Parking and Ground Transportation

CVG Airport, also known as Cincinnati/Northern Kentucky International Airport, is a key transportation hub serving the Greater Cincinnati region and Northern Kentucky. Renowned for its commitment to exceptional passenger experience and innovative ground transportation solutions, CVG Airport plays a vital role in facilitating the seamless movement of passengers and vehicles through its facilities. The airport offers a diverse range of parking and ground transportation options, including self-park, premium and valet services, employee parking, shuttles, taxis, ride-sharing services like TNC, peer-to-peer car sharing, and off-airport operators. As one of the largest airports in the region, CVG is dedicated to innovation, operational excellence, and customer satisfaction by leveraging cutting-edge technologies and strategic partnerships.

This position offers full-time employment with a comprehensive benefits package designed to support the well-being and professional growth of its employees. The role reports directly to the Vice President of Commercial Management and involves a high level of responsibility and accountability for overseeing the entire parking and ground transportation ecosystem at CVG Airport. This includes owning the Parking & Ground Transportation Profit and Loss (P&L) statement, setting and achieving revenue goals, and ensuring operational efficiency and a customer-first experience.

The Director of Parking & Ground Transportation is charged with leading a dynamic team and executing enterprise-wide strategies that enhance CVG Airport's position as a premier airport. Duties include managing multi-year revenue targets, implementing new projects from business case development through procurement, change management, and monitoring the execution of capital projects such as new entry/exit plazas, capacity expansions, and ADA/EV enhancements. The role requires strong leadership skills to provide coaching, counseling, and staff development while ensuring adherence to policies and procedures.

A critical part of this role is driving continuous improvement through customer-focused service recovery strategies across digital and physical touchpoints. The director also manages performance-based contracts, procurement strategies, and compliance with audits and PCI standards. Collaborating with internal teams, the role enhances digital offerings such as pre-booking and wayfinding, and develops premium parking products, loyalty programs, and ancillary services to differentiate CVG Airport from other airports.

Strong financial acumen is essential, including advanced financial modeling, analytics using tools like Excel and Power BI, and pricing/yield management capabilities. The director must be well-versed in parking technology, airport operations, contract management, and project management principles, applying critical thinking and problem-solving skills to optimize operations and stakeholder partnerships.

This position requires a Bachelor's degree in Business, Finance, Transportation, or a related field, alongside at least 10 years of relevant experience with 5 years in supervisory roles. Candidates must maintain Security Identification Display Area (SIDA) clearance, complete NIMS/emergency training, hold a valid driver's license, and be able to obtain federal security clearance. Driving on airfield ramps is a job requirement, emphasizing the need for operational awareness and compliance with airport safety standards.

Joining CVG Airport means becoming part of a forward-thinking team dedicated to regional economic growth and enhanced passenger experiences. The airport supports employee wellness with employer-paid health and wellness programs, medical, dental, vision, life insurance options including a zero-premium medical plan, childcare subsidies, health savings accounts, retirement plans, generous paid time off, and professional development opportunities. This role represents a unique opportunity to lead and innovate in one of the nation's growing airport hubs, driving revenue, operational excellence, and customer satisfaction.