Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
wellness programs
Job Description
The hiring establishment is a premier resort known for its outstanding waterpark and recreational facilities, attracting guests who seek a blend of fun, relaxation, and exceptional service. This resort prioritizes guest experience and safety, offering a dynamic work environment that emphasizes teamwork, leadership, and operational excellence. As a leader in the hospitality industry, the resort combines entertainment with high operational standards to create memorable experiences for families and visitors of all ages. The organization fosters a positive culture centered on its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These values are reflected in every aspect of the guest experience and the resort's commitment to service quality.
The role being offered is a Director of Waterpark Operations, a critical leadership position responsible for managing all facets of the waterpark. This full-time position demands a highly skilled professional to oversee daily operations, ensuring a safe, enjoyable, and seamless experience for guests. The Director will lead a diverse team, develop and implement recreation programs, and enforce strict safety and operational policies. Responsibilities include recruiting, hiring, training, and evaluating aquatics and recreation staff, promoting a positive work environment, and fostering teamwork and professional development. The Director will also be instrumental in managing the resort's budget and revenue related to waterpark operations, negotiating with vendors, and overseeing compliance with local health department regulations and certification training like StarGuard or Ellis & Associates Lifeguard programs. Additionally, the role involves managing ancillary services such as Cabana sales, towel issuance, and inventory. The Director must be capable of making critical operational decisions, including shutting down services during unsafe conditions and maintaining monthly inventories and safety supplies. Effective communication skills for conflict resolution and guest satisfaction enhancement are essential, as is a proactive approach to monitoring incident reports and emergency procedures. This role is ideal for candidates with a minimum of three years in managerial roles within hotel, waterpark, or recreation operations, bringing expertise in operational leadership, guest service excellence, and team management. The waterpark environment requires resilience and the ability to work under physically demanding conditions, including frequent standing, lifting heavy objects, and exposure to varying weather and noise levels. Overall, this position offers a rewarding opportunity to lead a vibrant, guest-focused waterpark, driving both safety and enjoyment in a lively resort setting.
The role being offered is a Director of Waterpark Operations, a critical leadership position responsible for managing all facets of the waterpark. This full-time position demands a highly skilled professional to oversee daily operations, ensuring a safe, enjoyable, and seamless experience for guests. The Director will lead a diverse team, develop and implement recreation programs, and enforce strict safety and operational policies. Responsibilities include recruiting, hiring, training, and evaluating aquatics and recreation staff, promoting a positive work environment, and fostering teamwork and professional development. The Director will also be instrumental in managing the resort's budget and revenue related to waterpark operations, negotiating with vendors, and overseeing compliance with local health department regulations and certification training like StarGuard or Ellis & Associates Lifeguard programs. Additionally, the role involves managing ancillary services such as Cabana sales, towel issuance, and inventory. The Director must be capable of making critical operational decisions, including shutting down services during unsafe conditions and maintaining monthly inventories and safety supplies. Effective communication skills for conflict resolution and guest satisfaction enhancement are essential, as is a proactive approach to monitoring incident reports and emergency procedures. This role is ideal for candidates with a minimum of three years in managerial roles within hotel, waterpark, or recreation operations, bringing expertise in operational leadership, guest service excellence, and team management. The waterpark environment requires resilience and the ability to work under physically demanding conditions, including frequent standing, lifting heavy objects, and exposure to varying weather and noise levels. Overall, this position offers a rewarding opportunity to lead a vibrant, guest-focused waterpark, driving both safety and enjoyment in a lively resort setting.
Job Requirements
- 3 years of experience in manager role or 1 year in director role preferable in a hotel waterpark recreation operation
- Previous recreation experience
- Proficient with Microsoft Office including Word, Excel, and PowerPoint
- Lifeguard Certification including CPR and First Aid a plus
Job Qualifications
- Experience in waterpark or recreation facility management
- Strong leadership skills with ability to manage and develop teams
- Excellent communication and conflict resolution skills
- Knowledge of safety regulations and compliance standards
- Budget management experience
- Ability to work under physically demanding conditions
- Proficiency in Microsoft Office applications
- Certification or willingness to obtain StarGuard or Ellis & Associates Lifeguard training and certification
Job Duties
- Responsible for providing exceptional enjoyable and safe pool waterpark experience for resort guests commensurate with the demands and expectations of the resort
- Recruit, hire, train, and evaluate aquatics and recreation staff regularly
- Coaching and developing others, promoting teamwork, and a positive work environment
- Communicate effectively with both internal and external customers to de-escalate concerns, gather accurate information, and resolve conflicts professionally and efficiently
- Implement and direct activities and special events programs using themed concepts for all the resort
- Drives overall guest satisfaction scores
- Manage annual operational budget and revenue
- Builds and manages relationships with appropriate vendors responsible for providing any service to the resort
- Ensure the waterparks are in compliance with Florida Department of Health, pass all inspections, work closely with F&B, Engineering, Housekeeping, Security team with regards to waterpark operations
- Ensure and remain in compliance with StarGuard or Ellis & Associates Lifeguard training & certification, as needed
- Responsible for Cabana Sales, pool services including towel issuance and inventory
- Responsible for canceling or shutting down Waterparks, various equipment, activities, special events when weather or other conditions pose a safety hazard
- Assists in monthly inventory of department operating supplies, uniforms, and first-aid and guest supplies and places orders, as needed
- Maintain and supervise the overall pool deck cleanliness
- Conducts monthly checks for AED, backboard and supplemental oxygen supplies
- Conducts pre-shift meetings
- Maintains a working knowledge of emergency procedures
- Maintains and tracks incidents reports and complete trending on a monthly and quarterly basis
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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