Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible working hours
Job Description
The International Arena League (IAL) is a pioneering sports organization dedicated to offering an electrifying arena football experience that captivates and unites fans across the U.S., U.K., and Canada. Positioned as a dynamic and expanding sports league, the IAL currently hosts 16 teams that compete through a rigorous 14-game regular season, culminating in a high-stakes playoff tournament and an ultimate championship showdown. The league’s mission is not only to uphold and evolve the tradition of arena football but also to innovate the sport with fresh rules that boost the pace, energy, and entertainment value, thereby raising the excitement for both... Show More
Job Requirements
- 4+ years of direct ticketing management experience
- sales management experience
- familiarity with Ticketmaster products including Archtics and TM1
- knowledge of digital ticketing platforms such as Fevo
- strong leadership skills
- excellent communication and interpersonal skills
- proficiency in CRM systems and ticketing analytics
- proficiency in Microsoft Office Suite
- ability to develop pricing and revenue strategies
- strategic planning skills
- problem-solving skills
- leadership skills
- project management skills
- writing and presentation skills
- willingness to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- 4+ years of direct ticketing management experience and sales management experience, preferably in the sports, entertainment, or hospitality industry
- familiarity with Ticketmaster products including Archtics and TM1, as well as digital ticketing platforms such as Fevo
- strong leadership skills with proven ability to hire, train, mentor, and motivate a high-performing team
- excellent communication and interpersonal skills with a strong commitment to outstanding customer service
- proficiency in CRM systems, ticketing analytics, and Microsoft Office Suite (especially Excel and PowerPoint)
- proven ability to develop pricing and revenue strategies based on market data and fan behavior insights
- ability to design and execute a strategic plan that aligns with organizational goals and drives growth
- thrives in team environments with exceptional problem-solving, leadership, and strategic thinking skills
- demonstrated leadership abilities in dynamic, ambiguous, and high-pressure situations
- strong cross-functional project management and presentation skills
- outstanding writing and presentation skills with the ability to create polished proposals and reports
- willingness to work flexible hours, including evenings, weekends, and holidays as required by the event schedule
Job Duties
- Lead all aspects of ticketing strategy and execution for the International Arena League in Las Vegas, Nevada
- develop and manage department goals and sales targets for full season, partial plan, group, premium, and single-game tickets
- oversee the day-to-day performance and development of a multi-person team across tickets, service, and operations
- manage all ticketing systems and platforms including Fevo, Ticketmaster, Ticketmaster Archtics, and TM1, ensuring optimal performance and data integrity
- work cross-functionally with operations, event services, and finance teams to ensure seamless ticketing execution and accurate revenue tracking
- serve as the primary point of contact for high-value clients, premium buyers, and large groups, resolving escalated issues and providing top-tier service
- develop pricing strategies, inventory management plans, and reporting dashboards to drive profitability and maximize attendance
- ensure superior customer service and responsiveness through proactive training and development of all front-line ticketing staff
- lead game day ticket operations, including box office oversight, access control, issue resolution, and customer support
- stay current with ticketing technology trends, sales methodologies, and best practices across the sports and entertainment industry
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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