Director of Spa - Vspa at Hilton Anatole

Seagoville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Mental Health Resources

401(k)

Employee Stock Purchase Program

Career Development

Job Description

The Hilton Anatole is a renowned luxury hotel located in Dallas, Texas, and is part of Hilton's prestigious portfolio of properties worldwide. Known for its exceptional guest services, expansive amenities, and vibrant event spaces, the Hilton Anatole offers a blend of comfort, elegance, and modern convenience. As a leader in hospitality, Hilton Anatole is dedicated to providing an unforgettable experience for every guest who walks through its doors. Hilton, as a global hospitality company, has been synonymous with quality and innovation since it was founded in 1919. With a rich legacy spanning over a century, Hilton continues to set the standards in the lodging sector by offering exemplary accommodations, world-class service, and cutting-edge amenities across a broad spectrum of global brands. Hilton Anatole embodies this tradition by delivering outstanding hospitality, supported by a diverse and inclusive workplace culture where team members are encouraged to thrive both personally and professionally.

The role of Director of Spa at Hilton Anatole is a critical leadership position responsible for overseeing all spa-related operations including the Spa, Fitness Center, and Salon. The Director is charged with ensuring that these services operate smoothly and efficiently to meet the highest standards of guest service and financial performance. This role involves comprehensive management duties such as directing day-to-day operations, implementing innovative spa menus and marketing strategies, and fostering an environment of continuous improvement to enhance guest satisfaction. The Director of Spa will also be deeply involved in budget management, cost controls, inventory oversight, and adherence to operational policies and procedures.

A key component of this position is team leadership; the Director is responsible for recruiting, training, and developing staff to maintain a knowledgeable and motivated workforce. Performance management, including conducting evaluations, counseling, and rewarding team members, is essential to cultivating a positive and productive work environment. Additionally, the Director must address guest concerns promptly and professionally to uphold Hilton Anatole's commitment to hospitality excellence. By leading the spa operations with a focus on quality, sustainability, and innovation, this role directly contributes to achieving revenue targets and enhancing the overall guest experience.

Hilton Anatole prides itself on its core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a strong sense of urgency and discipline. Candidates for the Director of Spa position are expected to embody these values, demonstrating a passion for exceptional service, accountability, and adaptability. The role offers a unique opportunity to be a part of a globally recognized brand known for its award-winning workplace culture, which supports its team members through comprehensive benefits, career development, and wellness programs. The Director of Spa at Hilton Anatole plays a vital role in continuing the hotel’s legacy of excellence by leading spa operations that bring relaxation and rejuvenation to guests, ensuring that every visit is memorable and exceeds expectations.

Job Requirements

Bachelor's degree or equivalent experience
minimum 5 years of experience in spa or wellness management
prior experience leading a spa or fitness center team
excellent communication and interpersonal skills
strong leadership and decision-making abilities
proficiency in budgeting and financial analysis
ability to work flexible hours including weekends and holidays
knowledge of health and safety regulations
commitment to delivering outstanding guest service

Job Qualifications

Degree in hospitality management, business administration, or related field preferred
extensive experience in spa, fitness, and salon management
proven track record in team leadership and staff development
strong financial acumen including budget management and forecasting
excellent customer service and communication skills
knowledge of spa industry trends and marketing strategies
ability to handle guest complaints professionally
proficiency in relevant software and systems
strong organizational and multitasking abilities

Job Duties

Direct and administer all Spa operations to include guest service, product quality and innovation, merchandising and marketing revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
develop and implement spa menus and marketing strategies
initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
monitor and develop team member performance including supervision, professional development, scheduling, counseling, evaluations, and delivering recognition and reward
recruit, interview, and train team members
ensure team members have current knowledge of spa products, services, facilities, events, pricing, and policies
resolve guest issues and concerns to guest satisfaction