Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $117,000.00 - $152,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence and innovation. As a diversified hospitality company, Marriott International operates a broad portfolio of hotels and related lodging facilities that cater to both leisure and business travelers worldwide. With a focus on delivering exceptional guest experiences, Marriott fosters an inclusive and dynamic work environment, offering its associates opportunities for growth and development. Their W Hotels brand, known for its contemporary luxury and cutting-edge design, embodies a forward-thinking culture that encourages originality and innovation. Located at 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, the W Hotels property seeks to further its reputation by maintaining high standards of service and expanding its market presence through strategic sales and marketing efforts.

The position available is a full-time management role within the sales and marketing category, offering an annual salary ranging from $117,000 to $152,000, along with eligibility for bonuses. This role focuses on leading and managing all day-to-day sales activities, with the objective of building long-term, value-based customer relationships that support the property's overall sales goals. The successful candidate will provide leadership to the sales team, ensuring the understanding and implementation of strategic sales plans aimed at revenue growth and market expansion. They will support sales efforts for larger, more complex accounts, monitor team booking goals, and recommend adjustments to optimize performance. Additionally, this role demands creating opportunities to grow the account base through proactive customer interactions and strategic engagement.

Key responsibilities include supporting the development and execution of sales strategies, maximizing revenue by setting and exemplifying booking goals, and managing the operational aspects of booked business such as proposal generation and contract management. The candidate will also analyze market and financial data to inform sales tactics and contribute to accurate revenue projections. Building and maintaining successful relationships with internal and external stakeholders is crucial, including collaboration with departments such as Human Resources, Engineering, and Loss Prevention to ensure compliance with all regulations.

Furthermore, this role involves managing human resource activities related to hiring and training management and hourly employees, promoting leadership in guest hospitality, and fostering an environment that empowers employees to deliver exceptional customer service. The manager will also participate in sales calls and attend industry events to cultivate key relationships and obtain direct customer feedback to continuously improve service quality. By executing and supporting brand-specific customer service standards, the candidate will uphold the high standards of W Hotels and Marriott International, contributing to an inclusive workplace culture that values diversity and fosters personal and professional growth.

Job Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 8 years experience in sales and marketing or related area
  • or 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 6 years experience in sales and marketing or related area
  • experience in managing sales teams and leading sales functions
  • strong communication and interpersonal skills
  • ability to analyze sales and financial data
  • knowledge of hospitality industry regulations and compliance
  • capacity to manage human resource activities related to hiring and training
  • ability to build and maintain relationships with internal and external stakeholders
  • willingness to travel for customer events and industry trade shows

Job Qualifications

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 8 years experience in sales and marketing or related area
  • Or 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 6 years experience in sales and marketing or related area
  • Proven leadership skills with experience managing sales teams
  • Strong understanding of sales strategies, revenue management, and customer relationship building
  • Excellent communication and interpersonal skills
  • Capability to analyze market and financial data to inform strategic decisions
  • Experience with contract negotiation and proposal development
  • Familiarity with hospitality industry standards and customer service excellence

Job Duties

  • Lead and manage all day-to-day sales activities with a focus on long-term customer relationships
  • Support sales activities for larger, more complex accounts
  • Monitor and manage team booking goals and recommend adjustments
  • Create opportunities to grow account base through customer interactions
  • Develop and implement sales plans addressing revenue, customers, and market segments
  • Provide leadership to maximize revenue potential and set examples with personal booking goals
  • Analyze sales and financial data to develop strategies and contribute to revenue projections
  • Manage operational aspects of booked business including proposals, contracts, and customer correspondence
  • Build and maintain relationships with key stakeholders internally and externally
  • Participate in sales calls and attend customer events and trade shows
  • Manage hiring, training, and feedback processes for management and hourly employees
  • Ensure compliance with regulations through collaboration with relevant departments
  • Incorporate guest satisfaction into department meetings and continuous improvement initiatives
  • Execute and support brand-specific customer service standards and Marriott International policies

Job Criteria

Experience

Expert Level (7+ years)


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