Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $87,000.00
Work Schedule
Standard Hours
Benefits
Commuter assistance
Paid parental leave
Health savings account
Employee stock purchase plan
Disability insurance
Health Insurance
Flexible spending account
Tuition Reimbursement
Paid Time Off
Adoption assistance
Parental leave
employee discount
Life insurance
Job Description
The Ritz-Carlton Residences at Miami Beach is a luxury residential property located at 4701 Meridian Ave in the vibrant city of Miami Beach, Florida. As a part of the prestigious Ritz-Carlton brand under Marriott International, the Residences offer an exceptional living experience that combines elegant design, sophisticated amenities, and world-class service. Known for its commitment to excellence and unparalleled guest experiences, The Ritz-Carlton Residences maintain a reputation as one of the premier luxury destinations in the region. With a focus on quality, safety, and community, the property is not only a place to live but also a sanctuary where residents... Show More
Job Requirements
- High school diploma or GED
- four years experience in security, loss prevention or related professional area
- or two-year degree from an accredited university in criminal justice or related major
- two years experience in security, loss prevention or related professional area
- ability to conduct investigations
- strong leadership skills
- excellent communication skills
- ability to maintain required certifications such as first aid and CPR
- compliance with corporate loss prevention guidelines and procedures
- capability to manage emergency procedures
- skills in handling complaints and resolving conflicts
- ability to prepare and maintain reports and documentation
- proficiency in coaching and mentoring staff
- ability to enforce company policies fairly and consistently
Job Qualifications
- High school diploma or GED
- four years experience in security, loss prevention or related area
- or two-year degree from accredited university in Criminal Justice or related major
- two years experience in security, loss prevention or related area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to conduct investigations and manage incidents
- knowledge of emergency procedures and risk management
- ability to maintain accurate records and documentation
- customer service orientation
- ability to develop and implement training programs
- proficiency in conflict resolution and problem-solving
- understanding of safety and regulatory compliance
- capability to mentor and coach team members
- skills in performance management and employee development
Job Duties
- Assists in the development and implementation of emergency procedures
- conducts investigation of all losses of property assets and refers to proper management for disposition
- deploys security staff to effectively monitor and protect property assets
- complies with all corporate Loss Prevention safety and security management guidelines and procedures
- conducts periodic patrols of entire property and parking areas
- recognizes success across areas of responsibility
- handles complaints, settling disputes, and resolving grievances and conflicts
- identifies and makes recommendations for minimizing physical hazards and unsafe work practices
- implements action plans to monitor and control risk
- maintains required reports and documentation regarding patrols of property and parking areas
- provides means for obtaining necessary medical attention on a timely basis
- attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers
- celebrates successes by publicly recognizing the contributions of team members
- communicates the importance of safety procedures and ensures employee understanding
- encourages and builds mutual trust, respect, and cooperation among team members
- identifies the developmental needs of others and coaches or mentors them
- provides guidance and direction to subordinates including setting performance standards
- serves as a role model to demonstrate appropriate behaviors
- solicits employee feedback and reviews employee satisfaction results
- strives to improve service performance
- utilizes interpersonal and communication skills to lead and influence others
- displays leadership in guest hospitality and creates a positive atmosphere
- empowers employees to provide excellent customer service
- meets quality standards and customer expectations daily
- incorporates guest safety and satisfaction in departmental meetings for continuous improvement
- assists in minimizing cost of accident claims through aggressive claims management
- brings issues to Human Resources attention as necessary
- completes documentation and reports all employee accidents and liability incidents
- conducts hourly employee performance appraisals
- completes disciplinary procedures and documentation
- administers property policies fairly and consistently
- maintains first aid and CPR certifications for Loss Prevention officers
- handles guest problems and complaints
- identifies educational needs and develops training programs
- provides above and beyond service for customer satisfaction and retention
- analyzes information to solve problems
- develops and maintains working relationships with local law enforcement
- informs and updates executives and peers on relevant information
- provides information via various communication methods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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