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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k
free shift meal
Marriott discounts
Hotel and restaurant discounts
Job Description
Perry Lane Hotel is a distinguished Luxury Collection Hotel located in the heart of Savannah's historic district. With its unique blend of regional charm and contemporary elegance, the hotel offers 167 stylish guest rooms and three vibrant food and beverage venues. As an establishment grounded in true southern hospitality, Perry Lane Hotel warmly welcomes every guest, from long-weekend travelers and business visitors to local Savannah sophisticates. The hotel prides itself on setting the tone for an exceptional stay through a perfect balance of creative spark and worldly sophistication, ensuring a memorable and luxurious experience for all guests.
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Job Requirements
- Ability to respond to guest requests and questions over the phone
- Excellent speech communication skills required to communicate both in person and via telephone with guests associates and corporate contacts in a professional and extensive manner
- Excellent literacy required to assimilate and generate explicit and concise documents within corporate environment
- Lifting pushing pulling and carrying able to accomplish any task required of associates within assigned departments
- Bending kneeling able to accomplish any task required of associates within assigned departments
- Mobility able to accomplish any task required of associates within assigned departments
- Continuous standing able to accomplish any task required of associates within assigned departments
- Climbing up to approximately 40 steps 1 percent of 40 hour week
- Climbing ladders up to approximately 5 feet 15 percent of 40 hour week
- Driving required as necessary
Job Qualifications
- A four-year college degree or equivalent education experience
- 7-10 years of progressive leadership experience in full-service hotel operations
- Luxury hotel experience preferred
- Demonstrated experience managing both Front Office and Housekeeping operations at a leadership level
- Prior Executive Committee experience a plus
- Proven track record of managing large cross-functional teams in a guest-facing luxury environment
- Strong financial acumen including budgeting forecasting expense control and labor optimization
- Deep understanding of luxury service standards and brand compliance including audit and quality assurance processes e.g Marriott brand standards LQA or equivalent
- Ability to analyze complex operational data and guest feedback to identify trends risks and opportunities for improvement
- Ability to make sound independent decisions using broad guidelines and executive-level judgment
- Strong leadership and management skills with a proven ability to develop coach and hold teams accountable across multiple departments
- Excellent communication skills including the ability to influence negotiate and present effectively with executives colleagues employees and hotel guests
- Demonstrated ability to drive cross-departmental collaboration in a high-performance luxury hotel environment
Job Duties
- Serve as an active member of the Executive Committee contributing to overall hotel strategy performance and culture
- Collaborate with department heads to ensure alignment on service delivery financial goals and guest experience initiatives
- Act as Manager on Duty as required and represent the General Manager in their absence
- Lead cross-functional initiatives that elevate hotel performance and brand positioning
- Provide strategic and operational oversight for Front Office Housekeeping and Muse Boutique
- Ensure seamless interdepartmental coordination to deliver a flawless luxury guest journey
- Develop and enforce service standards SOPs and training programs aligned with luxury brand expectations
- Lead service recovery efforts for complex guest situations with discretion and urgency
- Own full compliance with Marriott brand standards luxury brand guidelines and all operational audit criteria
- Lead preparation execution and follow-up for all brand audits including LQA Marriott brand inspections and internal audits
- Ensure corrective action plans are implemented tracked and sustained across all Rooms Division departments
- Maintain a continuous audit-ready culture with documented standards training and accountability systems
- Partner with corporate and regional teams to ensure alignment with evolving brand expectations and initiatives
- Champion a culture of anticipatory service and personalized luxury guest engagement
- Monitor guest feedback online reputation and quality assurance metrics implement improvement strategies
- Ensure all guest touchpoints consistently meet or exceed Marrriott luxury standards
- Develop and manage departmental budgets forecasts and financial performance
- Optimize labor productivity expense control and operational efficiencies
- Oversee Muse Boutique performance including merchandising inventory control and revenue growth strategy
- Recruit develop and retain high-performing leaders and teams across all Rooms Division departments
- Build a strong culture of accountability service excellence and continuous improvement
- Lead performance management coaching and succession planning initiatives
- Ensure full compliance with health safety and operational regulations
- Conduct regular inspections of guest rooms public areas and back-of-house spaces
- Maintain strong relationships with vendors brand representatives and auditors
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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