Director of Resident Experience

Boston, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $65,000.00 - $68,000.00

Benefits

competitive compensation

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

retirement planning with 401k match

Tuition Reimbursement

Job Description

Bozzuto is a respected leader in the real estate industry, known for designing, building, managing, and maintaining unique residential communities. With a strong commitment to promoting goodness and building community, Bozzuto stands out as a company deeply invested in the well-being of its residents and employees alike. The firm’s culture is rooted in core values such as creativity, concern, passion, and the relentless pursuit of perfection. These values drive every aspect of their operations, from creating exceptional living experiences to fostering a welcoming and inclusive workplace where every associate can thrive professionally and personally.

Bozzuto’s mission focuses on crafting exceptiona... Show More

Job Requirements

College degree preferred
Minimum 2 years experience in hospitality, retail, travel or hotel industry
Social media savvy with active accounts on platforms like Pinterest, Twitter, Facebook or Instagram
Professional communication skills via phone and text
Strong written and verbal communication skills
Professional appearance
Proficient in multiple software applications and digital tools
Detail oriented with ability to anticipate customer needs
Focused on providing excellent customer service
Physical ability to lift up to 25 pounds

Job Qualifications

College degree preferred
2+ years' experience in a hospitality, retail, travel or hotel environment
A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)
A passion for using the phone to talk and text professionally
Outstanding communication skills, both written and verbal
A sharp professional appearance
Proficiency with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer's needs
A customer-focused mentality
Ability to lift up to 25 pounds

Job Duties

Leading by example, living the standards and behaviors consistent with the core values
Coaching, mentoring and providing training to other members of the resident services team and culture of Bozzuto
Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community

Job Location

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