Job Overview
Employment Type
Full-time
Compensation
Salary
Range $164,000.00 - $248,850.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
bonus eligibility
Stock package
Employee assistance program
Job Description
W Residences Boston is a premier luxury residential property located at 100 Stuart St, Boston, Massachusetts. Operated under the prestigious W Hotels brand, part of Marriott International, the property is a hallmark of upscale living combined with outstanding guest services. Marriott International is globally renowned for its dedication to excellence in hospitality, embracing a diverse and inclusive workforce while pushing the boundaries of service and innovation. The W brand is celebrated for its vibrant, forward-thinking culture that ignites curiosity and fosters unique experiences, making it a leader in modern luxury hospitality.
The role of Property Manager at W Residences Boston is a full-time, management-level position dedicated to overseeing all facets of luxury condominium facility management. With a competitive annual salary range of $164,000 to $248,850, inclusive of bonus eligibility and a stock package, this role commands a high degree of responsibility and strategic oversight. The Property Manager implements high standards in life safety, loss prevention, and privacy protection, ensuring that all operational facets comply with the brand’s discerning standards. The manager operates within the residence’s budget while providing timely financial performance reports and projections to the Board of Directors. This role requires managing several departments within the building, including physical plant operations, with a focus on protecting and enhancing the property's investment value through superior maintenance and care.
The candidate will collaborate closely with association shared services directors in areas such as Loss Prevention, Human Resources, Accounting, and Housekeeping to drive property-wide strategies that not only meet but exceed brand and resident expectations. Leading the operations team involves conducting regular walkthroughs, reviewing owner engagement surveys, and establishing sustainable work processes aligned with the property’s strategic goals. A crucial part of the role is creating an owner-focused atmosphere in all common areas, championing the service vision, and maintaining open communication channels with owners, board members, and staff. This leadership position also emphasizes strong human resource practices by fostering a fair workplace, recognizing employee achievements, providing training programs, and managing staff performance evaluations.
Financial stewardship is central to the role, requiring the Property Manager to prepare and adhere to the annual budget, focus on key success drivers, and advise the Board on property management governance and compliance. The candidate will be integral to maintaining the residential community's success by building strong relationships with owners and promoting constructive collaboration through education and communication. The role demands a proactive approach to addressing operational deficiencies and boosting value through continuous improvement initiatives. Marriott International’s commitment to equal employment opportunity and inclusive culture underscores the supportive environment in which this role will thrive, inviting professionals who are original, innovative, and future-focused to join the esteemed W Hotels portfolio and excel as leaders in luxury property management.
The role of Property Manager at W Residences Boston is a full-time, management-level position dedicated to overseeing all facets of luxury condominium facility management. With a competitive annual salary range of $164,000 to $248,850, inclusive of bonus eligibility and a stock package, this role commands a high degree of responsibility and strategic oversight. The Property Manager implements high standards in life safety, loss prevention, and privacy protection, ensuring that all operational facets comply with the brand’s discerning standards. The manager operates within the residence’s budget while providing timely financial performance reports and projections to the Board of Directors. This role requires managing several departments within the building, including physical plant operations, with a focus on protecting and enhancing the property's investment value through superior maintenance and care.
The candidate will collaborate closely with association shared services directors in areas such as Loss Prevention, Human Resources, Accounting, and Housekeeping to drive property-wide strategies that not only meet but exceed brand and resident expectations. Leading the operations team involves conducting regular walkthroughs, reviewing owner engagement surveys, and establishing sustainable work processes aligned with the property’s strategic goals. A crucial part of the role is creating an owner-focused atmosphere in all common areas, championing the service vision, and maintaining open communication channels with owners, board members, and staff. This leadership position also emphasizes strong human resource practices by fostering a fair workplace, recognizing employee achievements, providing training programs, and managing staff performance evaluations.
Financial stewardship is central to the role, requiring the Property Manager to prepare and adhere to the annual budget, focus on key success drivers, and advise the Board on property management governance and compliance. The candidate will be integral to maintaining the residential community's success by building strong relationships with owners and promoting constructive collaboration through education and communication. The role demands a proactive approach to addressing operational deficiencies and boosting value through continuous improvement initiatives. Marriott International’s commitment to equal employment opportunity and inclusive culture underscores the supportive environment in which this role will thrive, inviting professionals who are original, innovative, and future-focused to join the esteemed W Hotels portfolio and excel as leaders in luxury property management.
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
- 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Management license for Condominiums, as applicable
- OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major
- 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Previous association management experience preferred
- Proven ability to lead and manage teams effectively
- Strong financial management skills
- Ability to develop operational strategies and execute them within budget
- Excellent communication skills
- Commitment to high standards of safety, privacy, and quality service
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major with 4 years’ professional experience
- Management license for Condominiums, as applicable
- OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major with 2 years’ professional experience
- Previous Association management experience is preferred
- Proven leadership abilities in managing property operations and teams
- Strong financial acumen including budgeting and financial reporting
- Excellent communication and interpersonal skills
- Ability to develop and execute strategic plans
- Knowledge of life-safety, loss-prevention, and privacy protection standards
- Experience in luxury residential or hospitality environments
Job Duties
- Work with the Guidance team to develop and execute an operational strategy aligned with the brand’s business strategy
- Review owner engagement surveys and prepare yearly action plans based on guest satisfaction and other data
- Adhere to the four pillars of Operational excellence: Owner and employee engagement, financial excellence, and Property Management
- Evaluate if the Operations Team meets service needs and provide feedback
- Participate in regular public space walkthroughs to ensure maintenance standards and preventative care
- Manage luxury condominium facilities and coordinate all departments including physical plant maintenance
- Serve as a liaison to Association shared services Directors such as Loss Prevention, Human Resources, Accounting, and Housekeeping
- Identify and correct building and service defects to enhance property value
- Implement high standards for life safety, loss prevention, unit owner identity, and privacy protection
- Maintain complete inventory of unit owners’ information, parking and storage spaces, association dues, and other relevant property data
- Manage financial performance by preparing budgets and providing timely reports to the Board
- Lead and develop the operations team with training and performance evaluations
- Establish and maintain strong relationships with owners and Board of Directors
- Address owner complaints promptly and ensure guest satisfaction
- Facilitate human resources activities including fair treatment of staff, communication, and conflict resolution
- Champion change management and business initiatives within the property
- Promote a service-focused culture that aligns with the W Hotels’ brand vision
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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