Director of Residences

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $164,000.00 - $248,850.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

bonus eligibility

Stock package

Employee assistance program

Job Description

W Residences Boston is a premier luxury residential property located at 100 Stuart St, Boston, Massachusetts. Operated under the prestigious W Hotels brand, part of Marriott International, the property is a hallmark of upscale living combined with outstanding guest services. Marriott International is globally renowned for its dedication to excellence in hospitality, embracing a diverse and inclusive workforce while pushing the boundaries of service and innovation. The W brand is celebrated for its vibrant, forward-thinking culture that ignites curiosity and fosters unique experiences, making it a leader in modern luxury hospitality.

The role of Property Manager at W Res... Show More

Job Requirements

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
4 years’ experience in guest services, front desk, housekeeping, sales and marketing, or management operations
Management license for Condominiums, as applicable
OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major
2 years’ experience in guest services, front desk, housekeeping, sales and marketing, or management operations
Previous association management experience preferred
Proven ability to lead and manage teams effectively
Strong financial management skills
Ability to develop operational strategies and execute them within budget
Excellent communication skills
Commitment to high standards of safety, privacy, and quality service

Job Qualifications

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major with 4 years’ professional experience
Management license for Condominiums, as applicable
OR 4-year bachelor’s degree in Business Administration, Hotel and Property Management, or related major with 2 years’ professional experience
Previous Association management experience is preferred
Proven leadership abilities in managing property operations and teams
Strong financial acumen including budgeting and financial reporting
Excellent communication and interpersonal skills
Ability to develop and execute strategic plans
Knowledge of life-safety, loss-prevention, and privacy protection standards
Experience in luxury residential or hospitality environments

Job Duties

Work with the Guidance team to develop and execute an operational strategy aligned with the brand’s business strategy
Review owner engagement surveys and prepare yearly action plans based on guest satisfaction and other data
Adhere to the four pillars of Operational excellence: Owner and employee engagement, financial excellence, and Property Management
Evaluate if the Operations Team meets service needs and provide feedback
Participate in regular public space walkthroughs to ensure maintenance standards and preventative care
Manage luxury condominium facilities and coordinate all departments including physical plant maintenance
Serve as a liaison to Association shared services Directors such as Loss Prevention, Human Resources, Accounting, and Housekeeping
Identify and correct building and service defects to enhance property value
Implement high standards for life safety, loss prevention, unit owner identity, and privacy protection
Maintain complete inventory of unit owners’ information, parking and storage spaces, association dues, and other relevant property data
Manage financial performance by preparing budgets and providing timely reports to the Board
Lead and develop the operations team with training and performance evaluations
Establish and maintain strong relationships with owners and Board of Directors
Address owner complaints promptly and ensure guest satisfaction
Facilitate human resources activities including fair treatment of staff, communication, and conflict resolution
Champion change management and business initiatives within the property
Promote a service-focused culture that aligns with the W Hotels’ brand vision

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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