Director of Outlets

InterContinental Hotels Group (IHG) is a globally recognized leader in the hospitality industry, operating a broad portfolio of hotel brands catering to diverse market segments worldwide. With a strong commitment to delivering exceptional guest experiences and fostering inclusive workplace cultures, IHG emphasizes innovation, quality service, and operational excellence in every property. As a multinational hospitality company, IHG provides extensive opportunities for career advancement and the chance to be part of a dynamic and respected global brand.

The position of Director of Outlets is a crucial leadership role within the food and beverage department of a luxury hotel under the IHG umbrella. This role carries the responsibility of overseeing all food and beverage activities across designated outlets, ensuring that both product quality and service standards align with the brand's prestigious image. The Director of Outlets is expected to successfully plan, organize, and coordinate operations to achieve outstanding customer satisfaction, compliance with corporate policies and local regulations, and financial objectives. This role commands a high level of accountability, requiring the director to lead teams towards delivering exemplary product and service quality while adhering to the luxury brand concept.

In addition to operational responsibilities, the Director of Outlets must collaborate seamlessly with the Brand Team, Director of Food and Beverage, and Hotel Management to continuously enhance operations and address any deficiencies. The director will also play a significant role in leading management and service teams, fostering teamwork, optimizing staff performance, and promoting positive guest relations. The role demands expertise in high-volume, fine dining environments and a capacity to handle complex financial aspects such as profit and loss management, labor scheduling, and revenue forecasting.

The annual salary range for this role is $90,000 to $105,000, with eligibility for bonus pay, reflecting the seniority and expertise required. The compensation package at IHG is enhanced with comprehensive benefits including healthcare, dental, vision, disability and life insurance, matching 401k plans, hotel discounts worldwide, and access to varied discount programs. The company promotes a supportive and inclusive work culture where employees are encouraged to contribute their unique perspectives and grow professionally within a global team.

Successful candidates are those who demonstrate impeccable guest relations skills, refined product knowledge including food, wine and liquor, and the ability to lead and inspire teams to exceed operational standards. The Director of Outlets will ensure adherence to brand vision and quality through the implementation of marketing initiatives, staff training and development, and strict compliance with health and safety regulations. The role also requires proficiency in relevant POS systems, business mathematics, and Microsoft Office applications.

This leadership position demands strong communication abilities, a passion for delivering luxury dining experiences, and a strategic mindset to balance financial management with service excellence. Moreover, the Director of Outlets will be responsible for creating a welcoming, professional ambiance, resolving guest complaints diplomatically, and maintaining readiness and cleanliness throughout outlets. By joining IHG in this capacity, professionals will be part of an esteemed hospitality family known for its commitment to trust, support, and excellence, with an emphasis on celebrating diversity and fostering a collaborative workplace environment.