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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $105,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Matching 401k
Hotel discounts worldwide
Job Description
InterContinental Hotels Group (IHG) is a globally recognized leader in the hospitality industry, operating a broad portfolio of hotel brands catering to diverse market segments worldwide. With a strong commitment to delivering exceptional guest experiences and fostering inclusive workplace cultures, IHG emphasizes innovation, quality service, and operational excellence in every property. As a multinational hospitality company, IHG provides extensive opportunities for career advancement and the chance to be part of a dynamic and respected global brand.
The position of Director of Outlets is a crucial leadership role within the food and beverage department of a luxury hotel under the ... Show More
The position of Director of Outlets is a crucial leadership role within the food and beverage department of a luxury hotel under the ... Show More
Job Requirements
- Four years' free-standing restaurant management experience
- Strong food, wine and liquor knowledge
- Excellent customer service skills
- Clear concise written and verbal communication skills in English
- Fine dining experience preferred
- Luxury hotel experience preferred
- High-volume experience preferred
- Experience opening a new venue preferred
- College degree preferred
- Complete knowledge of Micros system or similar POS system
- Ability to calculate and analyze data
- Basic business math and accounting skills
- Attention to detail and strong sense of urgency
- Proficient in Microsoft Word and Excel
- Responsible for opening/closing procedures
- Maintain fast, accurate service
- Ensure product consistency with brand standards
- Supervise service and tabletop presentation
- Handle guest complaints diplomatically
- Ensure 100% customer satisfaction
- Complete menu knowledge
- Maintain inventory of equipment and supplies
- Manage profit and loss, labor, and financial reports
- Monitor and control POS system
- Schedule staff in line with budget
- Develop industry knowledge
- Adhere to safety policies
- Ensure compliance with OSHA and local health codes
- Report maintenance needs
- Maintain storerooms
- Promote employee relations
- Lead recruitment, hiring, and training
- Maintain brand standards
- Execute marketing plans
- Responsible for payroll
- Handle harassment complaints
- Develop food and beverage promotions
- Manage social media
- Finalize hiring
- Ensure compliance with Codes of Conduct
- Other duties as assigned by leadership
Job Qualifications
- Four years' free-standing restaurant management experience
- Strong food, wine, and liquor knowledge
- Excellent customer service skills
- Clear concise written and verbal communication skills in English
- Fine dining experience preferred
- Luxury hotel experience preferred
- High-volume operation experience preferred
- Experience opening a new venue preferred
- College degree preferred
- Proficient in Micros or similar POS systems
- Ability to calculate and analyze data
- Basic business math and accounting skills
- Proficient in Microsoft Word and Excel
Job Duties
- Administer planning, organization, and coordination of all food and beverage activities in designated outlets
- Lead management and service teams to deliver exemplary products and services
- Coordinate with Brand Team, Director of Food and Beverage, and Hotel Management to improve operations and address deficiencies
- Ensure compliance with corporate policies, brand standards, and local regulations
- Maintain the highest standards of service, ambiance, and guest satisfaction
- Oversee profit and loss management, labor scheduling, cash control, and financial reporting
- Handle guest complaints diplomatically and maintain excellent guest relations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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