Director of Operations - Fast Food/QSR

This job listing is for a Director of Operations role at a fast-growing, high-volume quick-service restaurant (QSR) concept that is heavily focused on takeout and delivery-driven operations. The brand prides itself on operational speed, unwavering consistency, and the development of scalable systems replicable across a growing number of locations. This restaurant concept's business model demonstrates strong unit-level economics, strategically positioning itself for rapid expansion within multiple markets.

The Director of Operations will play a pivotal role as a multi-unit leader overseeing the activities and performance of 15 to 20 restaurant locations within an assigned market. This leadership position entails full responsibility for operational excellence, financial profitability, and team development. The brand expects this role to maintain the highest standards across all units while actively supporting new unit openings and contributing to market growth strategies. The selected candidate should be a dynamic hands-on operator able to balance strategic leadership with practical in-store execution to consistently deliver brand promises.

This position demands a highly motivated and experienced professional who understands the unique challenges of managing a high-volume quick-service restaurant environment. The candidate will spearhead initiatives to optimize sales performance, labor efficiency, and cost control metrics. Additionally, they are responsible for driving service standards, operational processes, cleanliness, and employee engagement to ensure all locations meet or exceed established brand standards. The Director of Operations must be comfortable working in a rapid-paced environment, making data-driven decisions, and promoting a culture of accountability and continuous improvement.

This leadership role involves extensive interaction with the district managers, general managers, and other operational staff to coach, mentor, and develop a strong leadership pipeline. By fostering an environment focused on performance, growth, and talent retention, the Director of Operations will help the restaurant chain sustain its competitive edge and operational success amid rapid expansion. An essential aspect of this position includes frequent travel to all managed stores, requiring hands-on presence multiple times per month to evaluate operations firsthand and support the teams effectively.

The ideal candidate will have at least five years of multi-unit leadership experience in QSR or fast-casual restaurant settings, having successfully managed 10 or more units with full profit and loss accountability. Experience in well-known high-volume brands such as Wingstop or Buffalo Wild Wings would be advantageous. Demonstrated strong financial acumen around labor, cost of goods sold, and revenue optimization is a must. Beyond technical skills, the company looks for a leader who thrives on people development, improving retention rates, and elevating team performance throughout all levels of store leadership.

Joining this dynamic restaurant concept as the Director of Operations offers a unique opportunity to shape the operational trajectory of a rapidly growing brand. The role is instrumental in executing both short-term operational tactics and long-term strategic initiatives that support growth and operational scalability. Candidates who enjoy working in energetic, challenging environments and are passionate about operational excellence will find this position highly rewarding.

Overall, this opportunity is for a results-oriented, field-driven multi-unit operator skilled at managing complex operational demands while nurturing leadership talent and driving profitability. Those who can lead by example, embrace continuous improvement, and navigate fast-paced growth environments will excel in this role.