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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
performance bonuses
401(k) Plan
Employee Discounts
Travel reimbursement
Job Description
This job listing is for a Director of Operations role at a fast-growing, high-volume quick-service restaurant (QSR) concept that is heavily focused on takeout and delivery-driven operations. The brand prides itself on operational speed, unwavering consistency, and the development of scalable systems replicable across a growing number of locations. This restaurant concept's business model demonstrates strong unit-level economics, strategically positioning itself for rapid expansion within multiple markets.
The Director of Operations will play a pivotal role as a multi-unit leader overseeing the activities and performance of 15 to 20 restaurant locations within an assigned market. This leadership position entails full r... Show More
The Director of Operations will play a pivotal role as a multi-unit leader overseeing the activities and performance of 15 to 20 restaurant locations within an assigned market. This leadership position entails full r... Show More
Job Requirements
- proven multi-unit operator with experience scaling 15-20 locations
- strong developer of people (district managers and GMs)
- highly hands-on, field-driven leader who thrives in fast-paced environments
- metrics-driven with a strong focus on profitability and execution
- comfortable in growth environments with new openings and evolving systems
Job Qualifications
- 5+ years of multi-unit leadership experience (District Manager, Director of Operations, or similar)
- experience overseeing 10+ units with full P&L responsibility
- background in high-volume QSR or fast casual concepts (Wingstop, BWW, or similar preferred)
- proven ability to develop leaders and scale operations
- strong financial acumen (labor, COGS, revenue optimization)
- hands-on leadership style with willingness to travel extensively within the market
Job Duties
- Oversee performance across 15-20 locations with full P&L accountability
- ensure consistent execution of brand standards, service, and cleanliness
- visit each location regularly (minimum once per month
- multiple stores per day)
- lead, coach, and develop district managers (4+)
- build strong leadership pipelines and improve retention
- establish accountability and performance-driven culture
- drive sales, labor efficiency, and cost controls across all units
- monitor KPIs and implement action plans to improve profitability
- own profit-based performance tied to bonus structure
- support new unit openings and market expansion initiatives
- build operational infrastructure for scalable growth
- partner with senior leadership on long-term strategy
- ensure stores are clean, efficient, and operating to standard
- implement systems, processes, and training to drive consistency
- maintain high customer service standards across all locations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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