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Job Overview
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
This job opening is for a key position within a hotel operations team, offering a salary range of $80,000 to $90,000 per year. The organization is part of a hospitality group committed to excellence, sustainability, and guest satisfaction, rooted in core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles drive the company culture and the way the business operates, focusing on creating exceptional experiences for guests while fostering a positive and supportive work environment for associates. The company emphasizes environmental responsibility through initiatives like the EarthView program, promoting sustainable... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Ability to work varied schedules including holidays and weekends
- Capacity to stand for extended periods and perform physical tasks such as lifting up to 25 pounds, bending, stooping, kneeling, and crouching
- Commitment to practicing safe work habits and following safety regulations
- Effective leadership and coaching capabilities
- Strong customer service orientation and complaint resolution skills
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Leadership and team management skills
- Financial acumen including budgeting and forecasting
- Strong communication and interpersonal abilities
- Problem-solving and conflict resolution skills
- Understanding of safety and sustainability standards
Job Duties
- Interview, select, train, schedule, coach, and support associates to meet brand and company standards
- Oversee hotel departments to ensure optimal guest service and hospitality
- Assist the General Manager in preparing forecasts, reports, and budget management to maximize revenue and control expenses
- Monitor guest satisfaction scores and work towards improving departmental and overall guest experience
- Resolve customer complaints and anticipate operational issues by reviewing business flow and associate performance
- Oversee property accounting functions including accounts payable/receivable, bank audits, petty cash, and tax compliance
- Coordinate with corporate accounting for payroll processing
- Ensure internal audit standards are met
- Collaborate with sales staff to implement strategies for improving occupancy and revenue
- Monitor and maintain front office systems and equipment
- Serve on the hotel’s safety committee
- Create actionable plans to address guest service deficiencies
- Follow sustainability guidelines in line with EarthView program
- Practice safe work habits in compliance with OSHA and MSDS standards
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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