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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $136,000.00 - $196,350.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Career development opportunities
Employee wellness programs
Paid Time Off
Retirement Plan
Job Description
The Ritz-Carlton Denver is a prestigious luxury hotel located at 1881 Curtis Street in the vibrant city of Denver, Colorado. As a distinguished member of the Marriott International portfolio, The Ritz-Carlton brand is synonymous with impeccable service, elegance, and a commitment to creating exceptional guest experiences. This establishment is renowned globally for its dedication to excellence and the seamless attention to detail provided by its Ladies and Gentlemen, who are hospitality professionals skilled in crafting lifelong memories for every guest. At The Ritz-Carlton Denver, the cultural ethos is deeply rooted in the company’s Gold Standards which include the Employee Promise,... Show More
Job Requirements
- education from accredited university or college in relevant field
- minimum 2 years experience in guest services or related operations for bachelor’s degree holders
- minimum 4 years experience in guest services or related operations for associate degree holders
- strong leadership and communication skills
- ability to manage and analyze budgets and financial reports
- proven experience in developing and executing operational strategies
- excellent problem-solving and decision-making abilities
- customer service oriented
- ability to foster team collaboration and employee engagement
- familiarity with hotel management systems
- flexibility to work full-time schedule
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
Job Duties
- demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identifies trends
- makes and executes decisions to keep property moving forward toward achievement of goals
- works with hotel management team to develop an operational strategy aligned with brand business strategy and leads its execution
- monitors hotel operations sales performance against budget
- reviews reports and financial statements to determine hotel operations performance against budget
- coaches and supports operations team to manage occupancy, wages and controllable expenses effectively
- reviews wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable
- champions the brand’s service vision and ensures alignment among hotel leadership teams
- develops systems to enable employees to understand guest satisfaction results
- communicates clear and consistent departmental goals
- reviews guest feedback with leadership team and ensures corrective action
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers to obtain feedback on quality of product and service
- creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- facilitates development of creative solutions to improve guest satisfaction
- ensures employees are treated fairly and equitably
- ensures regular communication in operations through briefings and meetings
- fosters employee commitment to excellent service and models desired behaviors
- incorporates guest satisfaction in staff meetings to improve results
- sets goals and expectations for direct reports using performance reviews and holds staff accountable
- solicits employee feedback and addresses concerns
- ensures property policies are administered consistently and supports disciplinary procedures and peer review process
- conducts annual performance appraisals
- champions change and ensures brand initiatives are implemented and communicated
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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