Director of Operations

This job opportunity is with a well-established hotel management company dedicated to providing exceptional hospitality services in the hotel industry. The company is known for its commitment to quality service, sustainable practices through its EarthView program, and its core values which emphasize people, excellence, agility, and ownership. The organization promotes a culture that values employees' growth through clear career paths and continuous development opportunities, such as progressing from General Manager to Area General Manager and Regional Director of Operations. The company operates hotels that aim to deliver outstanding guest experiences and maintain top-tier hospitality standards through effective management and employee support.

The role of Assistant General Manager is a pivotal managerial position within the hotel that involves supervising multiple hotel departments and overseeing daily hotel operations to ensure an optimal level of service is provided to guests. This is a salaried full-time role with compensation ranging between $70,000 and $72,000 per year, reflecting the importance and responsibility of the position. As a key member of the management team, the Assistant General Manager works closely with the General Manager to prepare forecasts, implement budgets, and monitor revenues and expenses to maintain financial health and operational efficiency. The position entails coaching and supporting associates to perform according to established brand and company standards while fostering a culture aligned with the hotel’s core values. The Assistant General Manager is expected to monitor guest satisfaction closely, resolve complaints efficiently, and proactively improve operational processes to enhance the guest experience.

This role also demands oversight of the property’s accounting functions including accounts payable/receivable, auditing, payroll coordination with corporate accounting, and ensuring compliance with internal audit standards. The Assistant General Manager will play an active role in the hotel’s safety committee promoting safe work habits in line with OSHA standards and environmental sustainability practices. Operational tasks extend to maintaining front office systems and equipment for optimal performance and collaborating with the sales team to develop and execute strategies aimed at increasing occupancy and revenue. This comprehensive role requires someone with intermediate knowledge of hotel operations, strong leadership skills, and the ability to manage diverse functional areas within the hotel environment. The position involves both strategic planning and hands-on operational responsibilities and often requires working flexible hours including holidays, weekends, and alternate shifts. The environment involves physical activity such as standing for prolonged periods, walking, lifting, bending, and other movements required in a dynamic hotel setting. Individuals who thrive in a fast-paced, customer-focused hospitality environment where every detail matters are encouraged to apply for this rewarding career opportunity.