Director of Operations

HHM Hotels is a prominent hospitality management company known for overseeing a diverse portfolio of hotel properties. With a strong commitment to delivering exceptional guest experiences and maintaining the highest standards in hotel operations, HHM Hotels prides itself on fostering a culture of excellence and innovation within the hospitality industry. The company emphasizes core values such as people-centric service, adaptability, and accountability, promoting a work environment where employees are encouraged to grow and contribute meaningfully to the brand's success. HHM Hotels operates under a philosophy that people are their greatest capability and that heartfelt service combined with operational excellence creates memorable experiences for guests.

The role of Director of Operations at HHM Hotels is a pivotal leadership position responsible for supervising and managing hotel departments and overseeing hotel operations as directed. This opportunity offers a clear career progression path, potentially advancing to roles such as General Manager, Area General Manager, and Regional Director of Operations. The Director of Operations plays a critical role in ensuring that all hotel functions operate efficiently and effectively, aligning with HHM’s core values and branded standards. This position requires a hands-on leader who can mentor and support associates to deliver top-tier service while managing various operational aspects including departmental coordination, budgeting, guest satisfaction, and safety compliance.

In this role, the Director of Operations will be instrumental in elevating the overall guest experience by optimizing service levels and maintaining operational excellence across multiple departments. They will partner closely with the General Manager and other key stakeholders to prepare forecasts, reports, and budgets aimed at maximizing revenue and controlling costs. Monitoring guest satisfaction metrics, resolving issues promptly, and anticipating potential problems are essential components of the job to maintain high-quality standards and continuous improvement.

The Director of Operations is also accountable for overseeing property accounting functions such as accounts payable/receivable, bank audits, and payroll coordination with corporate teams. Internal audit compliance and safety standards adherence are critical responsibilities, supported by participating in the hotel’s safety committee and promoting safe work habits among staff. Additionally, the role involves strategic collaboration with sales teams to boost occupancy and revenue through effective sales strategies.

As part of HHM Hotels’ commitment to sustainability, the Director of Operations will also follow EarthView program guidelines aimed at promoting environmentally responsible practices throughout hotel operations. This position demands a flexible work schedule, occasionally including holidays, weekends, and alternate shifts, and requires the physical ability to perform tasks such as standing for extended periods, lifting, and other movements necessary to inspect and maintain operational areas effectively.

Overall, the Director of Operations role at HHM Hotels is ideal for a motivated, experienced hospitality professional seeking to play a vital part in a growing and respected hotel management company. The position blends leadership, operational expertise, and a passion for guest service, offering a rewarding career opportunity within a dynamic and supportive environment.