Director Of Operations

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus eligibility

Career development opportunities

Employee Discounts

Job Description

Aramark Sports & Entertainment is a leading provider of food and beverage operations within large venues such as sports stadiums, concert arenas, and other entertainment facilities. As part of Aramark, a global leader serving millions of guests daily across 15 countries, the Sports & Entertainment division focuses on delivering exceptional service and innovative dining experiences to guests at some of the most high-profile events. The company is committed to operational excellence, client satisfaction, and fostering a positive work environment for its employees. Rooted in a mission of service and united by purpose, Aramark prioritizes sustainable practices and diversity, equity, and inclusion throughout its global operations. They emphasize career growth, skill development, and the empowerment of their workforce to meet both their individual and organizational goals. The environment at Aramark is dynamic and fast-paced, offering opportunities to work in collaboration with a wide array of clients and industry leaders. This is a salaried position with bonus eligibility, where financial and performance targets are directly tied to potential earnings, reflecting the company's dedication to rewarding impactful leadership and business results.

The role of General Manager at Aramark Sports & Entertainment is a critical leadership position responsible for managing and directing comprehensive food and beverage operations within large, high-volume venues. The General Manager oversees multi-million dollar revenue streams from various contracted services, including concessions, premium dining, catering, and other specialized food services. This position requires a strategic mindset to align operational execution with client objectives and guest expectations while maintaining strong financial performance. The General Manager will have full Profit and Loss (P&L) responsibility, managing client relationships onsite, leading multiple teams of managers and staff across different service units, and innovating new revenue-generating concepts to enhance the guest experience. Collaboration with senior leadership, including partnering with the Senior General Manager and Regional Vice President of Operations, is essential for business development and growth initiatives. Due to the nature of the events and services, the role demands flexibility in working hours, including evenings, weekends, and holidays, and requires hands-on leadership to ensure operational success and staff engagement. The ideal candidate brings a deep operational expertise in managing large venue or multi-unit food and beverage businesses, strong financial acumen with experience in financial analytics and forecasting, and excellent relationship-building skills. This role is perfect for individuals passionate about food and beverage operations, driven by entrepreneurship, and committed to creating exceptional service experiences at scale. Essential qualities include adaptability, detailed focus on safety, a client-centric approach, and a demonstrated ability to lead large teams effectively in a complex and fast-paced hospitality environment.

Job Requirements

Minimum of 5+ years of large venue or multi-unit management experience
Premium and concessions management experience preferred
Direct P&L responsibility within a comparably scoped environment
Ability to lead a large team of culinary and operations managers in a high volume, fast paced environment
Ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, and building a strong business
Passion for food and beverage with ability to identify and develop successful concepts
Ability to communicate effectively with clients and senior management
Ability to respond effectively to changing demands
Willingness to be hands-on with staff and operations
Willingness to work flexible hours including evenings, weekends and holidays

Job Qualifications

Minimum of 5+ years of large venue or multi-unit management experience
Premium and concessions management experience preferred
Direct P&L responsibility within a comparably scoped environment
Ability to lead a large team of culinary and operations managers in a high volume, fast paced environment
The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role
A passion for food and beverage with an ability to identify and develop successful concepts
Ability to communicate effectively with clients and senior management
Ability to respond effectively to changing demands
P&L accountability and/or contract-managed service experience is desirable
Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays

Job Duties

Full P&L responsibility in regard to food and beverage
Manage the client relationship at the location while providing hands on execution and leadership of operations
Leadership of a large team of managers and workforce throughout multiple units and concepts
Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets
Partner with the Senior General Manager and regions Vice President of Operations to plan and execute business development strategy for growth
Recruitment and development of new and existing managers
Interact successfully with the client, stadium guests and team members on a regular basis