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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $116,900.00 - $181,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
retirement savings plan
basic life insurance
Short term disability insurance
new child leave
Adoption assistance
Compassionate Leave
Paid Time Off
sick leave
Extended illness days
Holiday pay
colleague discounted rates
complimentary room nights
Flexible spending account
Subsidized ORCA pass
Free parking
Tuition Reimbursement
Cellphone reimbursement
Complimentary dry cleaning
Employee assistance program
Relocation assistance
Job Description
Thompson Seattle is a luxurious hotel that operates as part of the esteemed Hyatt collection. Known for its distinct and timeless destinations, the hotel offers guests a unique, tailored experience that emphasizes a connection to the local culture and environment. Guests are welcomed not just as visitors but as residents, with intuitive service designed to enhance personal travel journeys and provide a bespoke luxury lifestyle. The hotel prides itself on fostering an atmosphere of creativity, energy, and empowerment where both guests and team members can thrive. This commitment to excellence ensures that every stay at Thompson Seattle is memorable and... Show More
Job Requirements
- Responsible for short and long term planning and management of operations in the front and back of the house
- Develop and recommend budget, marketing plans, and objectives and manage within approved plans
- Experience supervising all rooms and/or food and beverage departments
- Ability to assimilate operational statistics quickly and enhance property position
- Experience developing standards and operating procedures
- Manage and delegate special projects
- Direct and oversee employee development
- Hire, train, empower, coach, and counsel
- Perform performance and salary reviews
- Direct implementation of payroll, reports, forecasts, inventory and budget
- Resolve customer complaints to maintain high satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Perform daily walk-through to ensure compliance with health regulations and corporate standards
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Six years or more of progressive hotel rooms and/or food and beverage experience
- Service oriented style with professional presentation skills
- At least five years experience in a senior role in a hotel
- Proven leadership skills
- Hotel or hospitality degree an asset
- High energy and entrepreneurial spirit
- Motivational leader
- Effective communicator
- Ability to provide exceptional customer service and improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
- Experience implementing new rooms or food and beverage concepts
Job Duties
- Oversee hotel services including front desk operations, housekeeping, guest services, food and beverage outlets, and banquets
- Maximize room revenues and occupancy by analyzing daily status rates and making adjustments accordingly
- Manage large events ensuring high volume occupancy special requirements
- Analyze rate variances, monitor credit reports, and maintain close observation of daily house counts
- Coordinate major projects such as renovations, capital expenditures, and equipment changes
- Conduct weekly operations meetings including monthly financial review with subordinate managers and senior hotel directors
- Prepare revenue and occupancy forecasting and monitor labor expenses through schedule approval process
- Hire, manage, and train subordinate managers and employees
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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