DIRECTOR OF OPERATIONS

Thompson Seattle is a luxurious hotel that operates as part of the esteemed Hyatt collection. Known for its distinct and timeless destinations, the hotel offers guests a unique, tailored experience that emphasizes a connection to the local culture and environment. Guests are welcomed not just as visitors but as residents, with intuitive service designed to enhance personal travel journeys and provide a bespoke luxury lifestyle. The hotel prides itself on fostering an atmosphere of creativity, energy, and empowerment where both guests and team members can thrive. This commitment to excellence ensures that every stay at Thompson Seattle is memorable and transformative, delivering high standards of design and superlative service.

The available role of Director of Operations at Thompson Seattle is a highly visible leadership position within the property’s Leadership Committee. It involves close collaboration with Senior and Corporate leadership, underscoring the importance of this role in maintaining the hotel’s reputation for luxury and exceptional guest experiences. The Director of Operations is responsible for overseeing the critical operational areas in the hotel, including Front Desk, Housekeeping, Guest Services, Food & Beverage outlets, and Banquets. This leadership position requires a skilled individual who can maximize room revenues and occupancy through careful analysis and adaptive strategies, ensuring the hotel meets its financial goals while delivering superior service.

In this role, the Director of Operations will manage large events, ensuring the smooth execution of high-volume occupancy and special requirements. They will also handle important projects such as renovations, capital expenditures, and equipment updates that help maintain the hotel’s high standards and operational efficiency. Regular operational meetings, including monthly financial reviews, are part of this role to ensure continuous alignment between subordinate managers and senior directors. Additionally, the Director of Operations will be directly responsible for labor expense monitoring, revenue forecasting, and the hiring, training, and management of subordinate managers and employees. This comprehensive oversight is essential to maintaining the Thompson Seattle’s exceptional service and creating a work environment that encourages professional growth.

The team culture at Thompson Seattle strongly supports career development, job enrichment, and a positive work atmosphere. Employees are empowered to contribute creatively and to enjoy a sense of camaraderie and humor while delivering outstanding hospitality. This is an opportunity not only to join a renowned luxury hospitality brand but also to lead a team in a rewarding and dynamic environment. The position offers competitive salary ranges, starting at $125,000 annually, with full-time benefits including medical, dental, vision insurance, retirement plans, paid time off, and additional perks such as complimentary room nights and tuition reimbursement. Thompson Seattle values diversity and inclusion, being an equal opportunity employer committed to non-discrimination across all protected groups. This position invites candidates who bring passion, leadership, and a commitment to excellence in hotel operations and guest experience management.