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Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $145,000.00 - $150,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Pet insurance
Life insurance
Disability insurance
401(k) Plan
Employee Discounts

Job Description

HEI Hotels and Resorts is a distinguished hospitality company with a notable reputation for managing and operating premium hotel properties across the United States. Known for its commitment to excellence and the guest experience, HEI Hotels and Resorts continuously expands its portfolio to include prestigious accommodations that emphasize luxury, comfort, and superior service. The company's team-centric approach places a high value on its associates, believing that their dedication and hard work drive the success of each property. HEI Hotels and Resorts is dedicated to investing heavily in its people by providing competitive compensation, comprehensive benefits, and ongoing training and development... Show More

Job Requirements

  • Minimum 3-5 years of management experience
  • Experience in both rooms and Food and Beverage departments preferred
  • Computer literacy
  • Strong financial management skills
  • Knowledge of hotel operations including marketing, security, personnel management, business planning, repairs, maintenance, budgeting, quality assurance, hospitality law, and long-range planning
  • Ability to resolve conflicts effectively
  • Strong verbal and written communication skills
  • Ability to adapt communication style to different audiences

Job Qualifications

  • Minimum 3-5 years of management experience, preferably in both rooms and Food and Beverage
  • Computer literacy and financial management required
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Able to resolve guest, supervisor, and associate conflicts
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences

Job Duties

  • Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan
  • Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings
  • Ensure compliance of brand standard operating procedures and policies
  • Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts
  • Develop and implement controls for expense management
  • Ensure staff is utilizing labor management tools to schedule and control labor costs
  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members
  • As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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