Director Of Operations

Aramark Sports & Entertainment is a prominent division of Aramark, a global leader in providing food services, facilities management, and uniform services across 15 countries. Known for its commitment to service excellence and community impact, Aramark embraces a mission centered on rooted service and a unified purpose. The company takes pride in serving millions of guests daily through innovative food and facility solutions tailored to diverse venues, including sports arenas, entertainment complexes, universities, and corporate campuses. At Aramark, employees find a supportive environment that promotes professional development, fosters talent growth, and encourages a sense of belonging. The company values diversity and equal employment opportunity, ensuring an inclusive culture where all employees can participate fully and grow their careers. This culture and mission make Aramark a preferred employer within the food and hospitality industries globally.

The General Manager role within Aramark Sports & Entertainment is a critical leadership position focused on supporting and executing food and beverage operations at large-scale sports and entertainment venues. This salaried, bonus-eligible role requires a strategic and hands-on leader who will oversee multiple contracted services that generate multi-million dollar revenue. The scope of services managed by the General Manager includes concessions, catering, and premium dining services offered during major sports events, concerts, catering functions, and other large venue special events. This leadership role reports directly to Senior Leadership and is responsible for managing a team of salaried direct reports, including culinary and operations managers.

As a General Manager at Aramark, you will have full profit and loss responsibility for food and beverage operations, requiring strong financial acumen and experience with financial analytics and forecasting. You will build and maintain strong client relationships, ensuring alignment with the client’s vision and objectives while delivering exceptional guest service. Your leadership will extend to managing a large multi-unit team, driving operational excellence, and fostering a culture of safety and high performance. This role demands innovative thinking, including the development of new concepts to expand existing revenue streams across public concessions, premium services, and catering outlets.

In partnership with senior leadership, including the Senior General Manager and regional Vice President of Operations, you will contribute to the business development strategy aimed at growth and increased market share. Recruiting, mentoring, and developing management talent are also key responsibilities, ensuring the organization has high-caliber leaders to sustain business success. The General Manager must be adaptable, hands-on, and comfortable working flexible hours, including evenings, weekends, and holidays, often required by the event-driven nature of the role.

Ultimately, this role offers a rewarding opportunity to lead a dynamic and fast-paced division within a respected global company, driving business success while delivering outstanding food and beverage experiences to guests at some of the most exciting venues worldwide.