Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $125,000.00 - $145,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Tiered medical plans
disability
tiered ppo dental plans
voluntary supplemental medical plans
Vision
Paid holidays
Employee assistance program
pto and sick pay
Flexible Spending Account (FSA)
401K matching program
Life & AD&D insurance
Pre-Tax Commuter and Parking Benefits
Job Description
Hotel Zoe is a distinctive boutique hotel located in the vibrant Fisherman’s Wharf area of San Francisco. Known for its unbeatable location, Hotel Zoe offers guests an immersive experience that combines award-winning service, outstanding cuisine, and a whimsical spirit that elevates the typical hospitality experience. As part of the EOS Hospitality Group, Hotel Zoe embraces core values such as Shared Accountability, Humility and Kindness, Creative Problem Solving, Collaboration and Community, and aims to Do Well and Do Good in everything it undertakes. The hotel operates with a commitment to excellence and a passion for creating a memorable guest experience that... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years of leadership experience in hotel operations
- Knowledge of luxury or boutique hotel operational standards
- Strong leadership and team management skills
- Excellent communication and organizational abilities
- Proficiency with hotel management software and Microsoft Office
- Ability to work flexible schedules including holidays and weekends
Job Qualifications
- Bachelor’s degree in hospitality management or related field (preferred)
- Minimum of 5 years of progressive leadership experience in the Operations Division or similar role in a luxury or boutique hotel setting
- Proven track record of driving guest satisfaction and operational success
- Exceptional leadership, communication, and organizational skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Passion for delivering personalized service in a sophisticated environment
Job Duties
- Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards
- Monitor guest feedback channels and respond proactively to address concerns or enhance experiences
- Collaborate with other departments to create personalized experiences that align with the hotel’s sophisticated hideaway concept
- Oversee all aspects of Front Office, Housekeeping, Food & Beverage and Engineering operations
- Develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue
- Manage budgets, control costs, and ensure financial goals for all departments are achieved
- Recruit, train, and mentor a dedicated team committed to delivering world-class service
- Foster a culture of collaboration, empowerment, and continuous improvement within all departments
- Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction
- Ensure all department operations comply with hotel policies, local regulations, and safety standards
- Maintain a pristine and welcoming environment in all guest areas
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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