Director of Hotel Rooms Operations

Located in the heart of Hollywood, California, W Hollywood is a vibrant and iconic luxury hotel that blends the excitement of Hollywood with exceptional hospitality. As part of the renowned Marriott International portfolio, W Hotels are known for their cutting-edge style, innovative culture, and commitment to delivering an unforgettable guest experience. This location at 6250 Hollywood Blvd offers guests an immersive and dynamic environment where guests can experience life to the fullest, emphasizing creativity, original design, and a contemporary luxury lifestyle. Working at W Hollywood means joining a diverse global team dedicated to fostering an inclusive workplace where unique backgrounds, talents, and experiences are valued and celebrated. Marriott International is an equal opportunity employer committed to providing access to opportunity and non-discrimination on any protected basis, including disability and veteran status. The company also considers applicants with criminal histories consistent with applicable laws, reinforcing its dedication to fairness and inclusion.

This full-time management position plays a critical role as the strategic business leader responsible for the property's Rooms Operations. The areas of oversight include Front Office, Business Center, Recreation/Health Club, and Housekeeping departments. The position’s primary function is to develop and implement effective departmental and property-wide strategies that align with brand initiatives and drive the property's overall financial performance. You will be working closely with department heads and direct reports to ensure that operational activities meet the brand's standards and exceed guest expectations, with a strong focus on customer satisfaction, employee engagement, growing revenues, and maximizing profitability. The salary range for this role is $136,000 - $196,350 annually, and it is bonus eligible.

As the leader of Rooms Operations, you will champion W Hotels’ service vision by fostering an atmosphere that delivers exceptional products and services to target customers. Your leadership will involve analyzing service issues, identifying trends, and making strategic decisions to continually move the property toward its business goals. You will monitor financial results through reports and budgets, coach the operations team to optimize occupancy, rates, wages, and expenses, and implement performance management processes to hold teams accountable. Additionally, your role involves regular visibility to guests and employees alike, responding proactively to feedback and complaints to enhance the overall guest experience. Managing human resource activities to promote fairness, communication, and employee satisfaction is also a key responsibility. You will facilitate staff development through performance appraisals, foster team commitment to brand values, and champion change initiatives to keep W Hollywood at the forefront of luxury hospitality. This role requires dynamic leadership skills, business acumen, and a passion for creating an inviting environment where guests and associates thrive. Joining W Hollywood means engaging with a brand that ignites curiosity, expands worlds, and is constantly redefining the norms of luxury hospitality globally.