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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $136,000.00 - $196,350.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Employee Discounts
Professional Development
Job Description
Located in the heart of Hollywood, California, W Hollywood is a vibrant and iconic luxury hotel that blends the excitement of Hollywood with exceptional hospitality. As part of the renowned Marriott International portfolio, W Hotels are known for their cutting-edge style, innovative culture, and commitment to delivering an unforgettable guest experience. This location at 6250 Hollywood Blvd offers guests an immersive and dynamic environment where guests can experience life to the fullest, emphasizing creativity, original design, and a contemporary luxury lifestyle. Working at W Hollywood means joining a diverse global team dedicated to fostering an inclusive workplace where unique backgrounds,... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 to 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areas
- ability to manage profitability and lead teams
- strong problem-solving and decision-making skills
- excellent communication skills
- availability to work full time
- commitment to brand standards and service excellence
- ability to handle guest complaints and feedback
- skills in employee development and performance management
- knowledge of standard operating procedures and local policies
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services or related areas
- or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services or related areas
- experience managing profitability and revenue goals
- experience leading operations and department teams
- strong customer service and guest satisfaction focus
- excellent communication and interpersonal skills
- ability to analyze service trends and financial reports
- experience in human resource management
- skills in coaching and team development
- proficiency in implementing business and brand strategies
Job Duties
- function as the strategic business leader of the property’s Rooms Operations, develop and implement departmental strategies with direct reports, verify that Rooms Operations meet brand standards, monitor employee satisfaction, focus on growing revenues and maximizing financial performance, develop and implement property-wide strategies to meet or exceed customer and employee needs, manage guest feedback and ensure corrective actions, respond to and handle guest complaints, stay visible and interface regularly with customers, create an atmosphere that meets or exceeds guest expectations, facilitate the development of creative solutions to improve guest satisfaction, verify fair and equitable treatment of employees, ensure ongoing communication with staff, foster employee commitment to excellent service, incorporate guest satisfaction in staff meetings, set goals and hold staff accountable, solicit employee feedback and address concerns, verify fair administration of policies and disciplinary procedures, conduct annual performance appraisals, champion change and implement business initiatives, perform other duties to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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