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Director of Hotel Operations ("Director de Operaciones")
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,200.00 - $124,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Paid holidays
Job Description
Azul Hospitality is a distinguished hospitality management company known for operating premier hotels and resorts that focus on delivering exceptional guest experiences and maximizing operational efficiencies. Our philosophy is built around fostering a positive and productive working environment, maintaining high standards of service quality, and protecting the financial health of our properties. With a strong commitment to innovation, excellence, and customer satisfaction, Azul Hospitality consistently upholds its reputation as a leading player in the hotel industry, attracting guests worldwide and nurturing the careers of hospitality professionals.
We are currently seeking a highly skilled and experienced Director of Operation... Show More
We are currently seeking a highly skilled and experienced Director of Operation... Show More
Job Requirements
- High school education or equivalent
- 3-5 years of management experience in hotel operations
- Ability to manage multiple hotel departments
- Must be detail oriented and organized
- Strong communication skills
- Ability to work independently and as part of a team
- Must possess leadership and customer service skills
- Intermediate proficiency in computer usage
- Knowledge of safety regulations including OSHA and Cal-OSHA
- Ability to handle physical demands such as lifting and standing
- Valid driver's license required
Job Qualifications
- High school diploma or equivalent required
- Bachelor's degree or equivalent preferred
- 3-5 years of hotel operations management experience required
- Knowledge of loyalty programs, brand standards, and hospitality industry systems preferred
- Proficient in communication skills, both verbal and written
- Strong leadership and customer relations capabilities
- Detail oriented with exceptional organizational skills
- Intermediate computer skills including MS Office, PMS, PBX, POS systems
- Basic computational and budgetary analysis skills
- Knowledge of federal, state, and local employment and safety laws
- Ability to travel occasionally
- Valid driver's license
Job Duties
- Coordinate, direct, and manage hotel operations to achieve maximum profitability
- Work with Executive Committee to oversee activities, employees, maintenance, sales, and profit/loss controls
- Set quarterly goals for each department and monitor progress
- Ensure service and product quality standards are met across all hotel areas
- Maintain standards of guest services for consistent positive guest experiences
- Oversee Guest Service program and act as a liaison between brand and property
- Ensure staff complete duties per policy, handle guest requests courteously and professionally
- Assist with up-selling techniques to promote hotel services and facilities
- Oversee HR matters including hiring, training, coaching, and performance management
- Monitor payroll costs and expenses against budgets and forecasts
- Manage profit and loss aspects by controlling costs and achieving budgeted CPOR
- Foster open communication and cooperation among internal departments
- Resolve difficult or unusual guest problems
- Monitor supplies inventory to ensure staff have necessary tools
- Ensure safety practices and facility compliance with OSHA and Cal-OSHA regulations
- Attend hotel operational and departmental meetings
- Provide timely feedback, counseling, and performance evaluations to staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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