Director of Hotel Operations ("Director de Operaciones")

Chula Vista, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $82,200.00 - $124,100.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Paid holidays

Job Description

Azul Hospitality is a distinguished hospitality management company known for operating premier hotels and resorts that focus on delivering exceptional guest experiences and maximizing operational efficiencies. Our philosophy is built around fostering a positive and productive working environment, maintaining high standards of service quality, and protecting the financial health of our properties. With a strong commitment to innovation, excellence, and customer satisfaction, Azul Hospitality consistently upholds its reputation as a leading player in the hotel industry, attracting guests worldwide and nurturing the careers of hospitality professionals.

We are currently seeking a highly skilled and experienced Director of Operations to join our leadership team. This pivotal role involves overseeing multiple functional areas throughout the hotel, including employee management, maintenance, sales, and financial performance controls. The Director of Operations will work closely with the hotel’s Executive Committee to ensure that the property achieves maximum profitability, maintains exceptional standards of guest service and product quality, and operates smoothly to meet and exceed business objectives. This position is an exempt, salaried role that requires exceptional leadership, strategic thinking, and operational expertise.

The Director of Operations will be responsible for setting and monitoring quarterly goals for each department, ensuring staff duties are completed following established policies, and cultivating an atmosphere of open communication and cooperation across all internal teams. Another vital aspect of the role is overseeing human resource functions, including hiring, training, coaching, performance management, and adherence to company policies and benefits. Additionally, the Director will manage payroll costs, control expenses, assist in profit and loss management, and ensure compliance with governmental safety and health regulations such as OSHA and Cal-OSHA.

Critical to success in this role is the ability to resolve guest issues professionally and efficiently, promote up-selling techniques to optimize room occupancy and revenue, and maintain inventory controls so staff have the necessary tools to deliver excellent guest service. Candidates must possess intermediate computer skills, knowledge of property management systems, sales and point-of-sale systems, and the ability to perform complex budgetary analyses. The position demands a hands-on leader capable of navigating a dynamic and fast-paced environment while demonstrating patience, tact, excellent customer service, and strong organizational skills.

Physical demands include the ability to spend significant time inside the property, including sitting, standing, walking, bending, lifting up to 75 pounds occasionally, and operating various office and hotel equipment. Attendance at operational meetings and departmental events is required to foster team collaboration and ensure continual improvement.

Azul Hospitality values dedication and accountability to maintaining high grooming standards and regular attendance, essential for the smooth operation of the hotel and consistent guest experience. The role may require occasional travel and demands a valid driver’s license to operate motorized or electric vehicles within the hotel premises.

Joining Azul Hospitality as the Director of Operations provides an exciting opportunity to contribute actively to the success of a prestigious hotel while advancing your career in hotel management. We offer a culture of respect, growth, and high achievement where contributions are valued and rewarded. If you are a motivated professional with a passion for hospitality excellence and operational leadership, we encourage you to become part of our dynamic team.

Job Requirements

High school education or equivalent
3-5 years of management experience in hotel operations
Ability to manage multiple hotel departments
Must be detail oriented and organized
Strong communication skills
Ability to work independently and as part of a team
Must possess leadership and customer service skills
Intermediate proficiency in computer usage
Knowledge of safety regulations including OSHA and Cal-OSHA
Ability to handle physical demands such as lifting and standing
Valid driver's license required

Job Qualifications

High school diploma or equivalent required
Bachelor's degree or equivalent preferred
3-5 years of hotel operations management experience required
Knowledge of loyalty programs, brand standards, and hospitality industry systems preferred
Proficient in communication skills, both verbal and written
Strong leadership and customer relations capabilities
Detail oriented with exceptional organizational skills
Intermediate computer skills including MS Office, PMS, PBX, POS systems
Basic computational and budgetary analysis skills
Knowledge of federal, state, and local employment and safety laws
Ability to travel occasionally
Valid driver's license

Job Duties

Coordinate, direct, and manage hotel operations to achieve maximum profitability
Work with Executive Committee to oversee activities, employees, maintenance, sales, and profit/loss controls
Set quarterly goals for each department and monitor progress
Ensure service and product quality standards are met across all hotel areas
Maintain standards of guest services for consistent positive guest experiences
Oversee Guest Service program and act as a liaison between brand and property
Ensure staff complete duties per policy, handle guest requests courteously and professionally
Assist with up-selling techniques to promote hotel services and facilities
Oversee HR matters including hiring, training, coaching, and performance management
Monitor payroll costs and expenses against budgets and forecasts
Manage profit and loss aspects by controlling costs and achieving budgeted CPOR
Foster open communication and cooperation among internal departments
Resolve difficult or unusual guest problems
Monitor supplies inventory to ensure staff have necessary tools
Ensure safety practices and facility compliance with OSHA and Cal-OSHA regulations
Attend hotel operational and departmental meetings
Provide timely feedback, counseling, and performance evaluations to staff