Job Overview
Compensation
Salary
Range $85,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
fitness center access
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company managing assets valued at over $15 billion. With a portfolio spanning more than 400 hotels globally across North America, Europe, the Caribbean, and Latin America, Highgate is recognized for its innovative and forward-thinking approach within the hospitality industry. It offers comprehensive guidance through all facets of property management, from initial planning and development to recapitalization or disposition. The company's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels, featuring contemporary programming enhanced by digital technology. Utilizing state-of-the-art revenue management tools, Highgate skillfully forecasts market trends to maximize asset value and outperformance. The executive leadership team consists of seasoned professionals, establishing Highgate as a trusted ally for major hotel ownership groups and prominent hotel brands. More information can be found on their website www.highgate.com.
The Hilton Boston Back Bay, a Highgate-managed property, located in Boston's vibrant Back Bay neighborhood, is now seeking an experienced Guest Service Leader. This renovated hotel with 400 rooms is situated just minutes from key city attractions such as the Prudential Center, Fenway Park, Charles River, and Boston Commons, offering not only convenience but also an enriching guest experience. The role involves exemplifying exceptional guest service through active leadership, understanding the unique needs of each guest, and guiding the team to meet and exceed those expectations. Candidates are invited to demonstrate their leadership style, customer service expertise, and commitment to guest satisfaction that can elevate the Hilton Boston Back Bay's standing as a top-tier hotel destination. This full-time position offers a competitive yearly salary, reflecting the importance of this leadership role in enhancing guest experiences and operational success at one of Boston's premier properties.
The Hilton Boston Back Bay, a Highgate-managed property, located in Boston's vibrant Back Bay neighborhood, is now seeking an experienced Guest Service Leader. This renovated hotel with 400 rooms is situated just minutes from key city attractions such as the Prudential Center, Fenway Park, Charles River, and Boston Commons, offering not only convenience but also an enriching guest experience. The role involves exemplifying exceptional guest service through active leadership, understanding the unique needs of each guest, and guiding the team to meet and exceed those expectations. Candidates are invited to demonstrate their leadership style, customer service expertise, and commitment to guest satisfaction that can elevate the Hilton Boston Back Bay's standing as a top-tier hotel destination. This full-time position offers a competitive yearly salary, reflecting the importance of this leadership role in enhancing guest experiences and operational success at one of Boston's premier properties.
Job Requirements
- Bachelor’s degree in hospitality management or a related field preferred
- Minimum 3 years of leadership experience in hotel front office operations
- Prior experience with Hilton properties or comparable brands
- Strong interpersonal and problem-solving skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in hotel management software
- Commitment to delivering outstanding guest service
Job Qualifications
- 3-5 years of experience in front office leadership
- Previous experience working with Hilton brand preferred
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Proven ability to handle guest relations and resolve conflicts
- Knowledge of front office operations and hotel management systems
- Ability to motivate and develop a team towards achieving service excellence
Job Duties
- Lead and manage front office operations to ensure exceptional guest service
- Supervise and coach front office staff to maintain high performance
- Handle guest concerns and complaints promptly and professionally
- Coordinate with other hotel departments to deliver seamless service
- Monitor and optimize guest satisfaction metrics
- Implement and maintain Hilton standards and brand guidelines
- Assist in developing and executing training programs for front office team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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