Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,600.00 - $97,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Langham Hospitality Group (LHG) is a prestigious global hospitality company and a wholly-owned subsidiary of Great Eagle Holdings. LHG encompasses a diverse portfolio of distinctive luxury hotel brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With an impressive portfolio of over 40 hotels and residences either in operation or in the development phase, LHG has created a significant international presence spanning Asia, Europe, North America, Australasia, and the Middle East. The organization prides itself on fostering genuine and open interactions not only with its guests but also its colleagues and the communities it... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field
- Minimum of 5 years experience in front office leadership within a luxury hotel environment
- Proven leadership experience in managing and mentoring teams
- Strong interpersonal and communication skills
- Ability to make independent and timely guest-focused decisions
- Knowledge of hotel systems including Shiji, HotSOS, and Alice
- Flexibility to work nights, weekends, and holidays
- Legal authorization to work in the United States
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum of 5 years in front office leadership within a luxury hotel
- Proven experience leading high-performance teams and mentoring junior leaders
- Strong interpersonal, communication, and conflict resolution skills
- Demonstrated ability for independent, guest-centric decision making
- Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
- Flexible availability including nights, weekends, and holidays
- Legally authorized to work in the United States
Job Duties
- Oversee daily and strategic front office operations ensuring guest service excellence
- Promote engagement of Assistant Front Office Managers supporting desk operations and front-line colleagues
- Monitor guest satisfaction and handle complaints with anticipatory service
- Maintain interdepartmental collaboration to resolve service issues
- Ensure process adherence including check-in procedures and billing accuracy
- Recruit, train, coach and retain a high-performing front office team
- Conduct performance evaluations and promote accountability through coaching
- Lead guest experience enhancement initiatives including VIP handling and loyalty recognition
- Manage front office budget, control expenses, and optimize revenue through upselling
- Enforce brand standards with regular inspections and audits
- Participate in strategic planning and lead continuous improvement projects
- Ensure staff proficiency in front office systems and use technology to streamline operations
- Ensure compliance with health, safety and fire regulations
- Train staff in emergency procedures and maintain safe environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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