You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Director of Front Office - InterContinental Mark Hopkins
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $95,000.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
uniform
room discount
Training
Retirement Plan
Job Description
IHG Hotels & Resorts is a leading global hospitality company renowned for its diverse portfolio of iconic brands and commitment to delivering exceptional guest experiences. With a presence in numerous countries, IHG has established itself as a trusted name in the hotel industry, offering luxury, resort, and major flagship hotels designed to cater to a wide range of travelers. The company prides itself on its dedication to True Hospitality, which emphasizes caring for people, building genuine guest connections, and creating memorable stays. This approach is deeply integrated into the culture of every IHG hotel, ensuring that guests receive personalized and... Show More
Job Requirements
- Bachelor's degree or higher education qualification or equivalent in hotel administration business administration
- four years of guest service hotel experience with two years in a management capacity or an equivalent combination of education and work experience
- must speak local language
- other languages preferred
Job Qualifications
- Bachelor's degree or higher education qualification or equivalent in hotel administration business administration
- four years of guest service hotel experience with two years in a management capacity or an equivalent combination of education and work experience
- must speak local language
- other languages preferred
Job Duties
- Direct everyday activity plan and assign work ensuring you always have the right staffing numbers
- develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues
- train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
- recommend or initiate any HR related actions where needed
- drive a great working environment for teams to thrive connect departments to create sense of one team
- interact with outside contacts guests vendors and other contacts as needed
- develop and maintain great working relationships with key clients and outside contacts to increase revenue
- oversee night audit function and preparation of daily financial reports
- prepare and submit statistical performance and forecast analyses and reports as required
- maintain procedures for security of monies credit and financial transactions guest security and inventory control
- use company systems and processes to maximize revenue
- develop plans to increase occupancy and ADR through walk ins and upselling at the front desk
- hit all personal team sales goals and maximize profitability
- help prepare the departmental budget and financial plans including the hotel marketing plan
- provide guests with information example loyalty programmes area attractions restaurants facility information to enhance their experience
- schedule conventions and or business group activities at the hotel and coordinate with other hotel level departments to facilitate services agreed upon by the sales office and prospective clients
- communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs large groups and other key guests
- lead marketing efforts to up sell guests on hotel services offerings and amenities
- ensure front office staff provides guests with prompt service professional attention and personal recognition
- ensure guests are greeted upon arrival and make time to interact effectively with guests respond appropriately to guest complaints solicit feedback and build relationships that drive continuous improvements in guest satisfaction
- conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals
- communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests or other special guest needs
- work closely with key business leaders officials and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
- effectively communicate and market aspects of the hotel that are sustainable or green and use information to gain new business opportunities
- act as central communications point during emergency crisis situations develop and maintain relationships with local fire police and emergency personnel
- develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts
- regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met
- perform other duties as assigned may also serve as manager on duty
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: