Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
Holidays
Pet insurance
Tuition Reimbursement
Training and Development
Employee Discounts
Leadership bonuses
Job Description
Live! By Loews in Arlington, TX offers guests an unparalleled upscale experience by seamlessly blending sports, entertainment, and first-class hospitality. Positioned strategically between the new Texas Rangers' ballpark and the Dallas Cowboys' Stadium, this 302-room hotel features impressive amenities such as an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows that provide stunning views of the Arlington Entertainment District. This distinctive location brings together the best in contemporary luxury accommodations with the excitement of world-class sports and entertainment venues nearby.
Loews Hotels & Co., founded in 1960, operates iconic hotels and resorts across the United States and Canada. With a rich history and dedication to exceptional service, the brand is known for its commitment to crafting memorable experiences for all guests. At Live! By Loews, growth and belonging are core values that guide the team culture. Loews Hotels fosters an inclusive environment where every team member is valued for their unique identity and career aspirations. Whether working directly with guests or supporting operations behind the scenes, employees of Loews Hotels have numerous opportunities to develop professionally and make a lasting impact.
The role of Director of Front Office at Live! By Loews is integral to maintaining the outstanding hospitality standards that the brand represents. This dynamic, guest-focused leadership position involves managing the front desk and guest services teams to ensure seamless guest arrivals, departures, and personalized interactions. The Director of Front Office oversees daily operational activities such as staffing, training, budgeting, and service quality to consistently deliver a premium guest experience.
In this position, the Director serves as a strategic leader who inspires and motivates the team to exceed guest expectations and foster a culture of service excellence. Collaborating closely with other departments such as Housekeeping and Engineering, the Director ensures smooth coordination and operational efficiency throughout the property. Daily responsibilities include monitoring room availability and reservations, managing guest accounts and billing, and addressing guest concerns promptly with professionalism and discretion.
Key leadership qualities that define success in this role include organizational skill, effective communication, problem-solving capability, and collaborative teamwork. The Director is also responsible for managing labor costs, conducting performance evaluations, and implementing continuous improvement initiatives. Additionally, this role requires maintaining confidentiality and protecting guest privacy at all times while handling VIP and special guest requests with attention to detail.
Live! By Loews values employee well-being and offers competitive benefits including health and wellness programs, 401(k) with company match, paid time off for vacations and sick days, pet insurance, tuition reimbursement, training and career development opportunities, team member discounts, and eligibility for leadership bonuses. This environment provides growth opportunities for those who are passionate about hospitality and service excellence and are seeking a rewarding career in an iconic and vibrant destination. Joining the team as Director of Front Office presents an excellent opportunity to contribute to a luxury hospitality brand that is focused on memorable guest experiences and operational excellence.
Loews Hotels & Co., founded in 1960, operates iconic hotels and resorts across the United States and Canada. With a rich history and dedication to exceptional service, the brand is known for its commitment to crafting memorable experiences for all guests. At Live! By Loews, growth and belonging are core values that guide the team culture. Loews Hotels fosters an inclusive environment where every team member is valued for their unique identity and career aspirations. Whether working directly with guests or supporting operations behind the scenes, employees of Loews Hotels have numerous opportunities to develop professionally and make a lasting impact.
The role of Director of Front Office at Live! By Loews is integral to maintaining the outstanding hospitality standards that the brand represents. This dynamic, guest-focused leadership position involves managing the front desk and guest services teams to ensure seamless guest arrivals, departures, and personalized interactions. The Director of Front Office oversees daily operational activities such as staffing, training, budgeting, and service quality to consistently deliver a premium guest experience.
In this position, the Director serves as a strategic leader who inspires and motivates the team to exceed guest expectations and foster a culture of service excellence. Collaborating closely with other departments such as Housekeeping and Engineering, the Director ensures smooth coordination and operational efficiency throughout the property. Daily responsibilities include monitoring room availability and reservations, managing guest accounts and billing, and addressing guest concerns promptly with professionalism and discretion.
Key leadership qualities that define success in this role include organizational skill, effective communication, problem-solving capability, and collaborative teamwork. The Director is also responsible for managing labor costs, conducting performance evaluations, and implementing continuous improvement initiatives. Additionally, this role requires maintaining confidentiality and protecting guest privacy at all times while handling VIP and special guest requests with attention to detail.
Live! By Loews values employee well-being and offers competitive benefits including health and wellness programs, 401(k) with company match, paid time off for vacations and sick days, pet insurance, tuition reimbursement, training and career development opportunities, team member discounts, and eligibility for leadership bonuses. This environment provides growth opportunities for those who are passionate about hospitality and service excellence and are seeking a rewarding career in an iconic and vibrant destination. Joining the team as Director of Front Office presents an excellent opportunity to contribute to a luxury hospitality brand that is focused on memorable guest experiences and operational excellence.
Job Requirements
- 3-5 years of experience in front office or guest services
- supervisory experience required
- knowledge of hotel operations and property management systems
- excellent communication skills
- ability to lead and manage teams
- proficiency in Microsoft Office Suite
- high integrity and professionalism
- ability to work varying schedules including weekends and holidays
- ability to stand for extended periods and lift up to 25 pounds
Job Qualifications
- 3-5 years of experience in front office or guest services
- supervisory experience required
- strong knowledge of hotel operations, reservations, and property management systems (PMS)
- excellent communication and interpersonal skills
- ability to lead and motivate teams
- proficiency with Microsoft Office Suite (Teams, Word, Excel)
- high level of integrity, professionalism, and discretion
- multilingual abilities are a plus
Job Duties
- Oversee daily front desk operations including check-in, check-out, and guest inquiries
- monitor room availability, rates, and reservations
- coordinate with Revenue Management and Housekeeping
- ensure compliance with Loews Hotels' brand standards and local regulations
- maintain accurate records of guest accounts, billing, and payment processing
- recruit, train, and coach front office team members
- foster a culture of service excellence
- prepare schedules and manage labor costs
- conduct performance evaluations and provide feedback
- respond promptly to guest concerns and resolve issues
- handle VIP and special requests with discretion
- promote hotel services and amenities
- prepare daily reports on occupancy, revenue, and guest feedback
- monitor budgets and expenses
- assist with forecasting and cost control
- maintain confidentiality and protect guest privacy
- comply with legal policies and requirements
- attend mandatory training and meetings
- work varying schedules including weekends and holidays
- stand for extended periods and occasionally lift up to 25 pounds
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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