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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
Holidays
Pet insurance
Tuition Reimbursement
Training and Development
Employee Discounts
Leadership bonuses
Job Description
Live! By Loews in Arlington, TX offers guests an unparalleled upscale experience by seamlessly blending sports, entertainment, and first-class hospitality. Positioned strategically between the new Texas Rangers' ballpark and the Dallas Cowboys' Stadium, this 302-room hotel features impressive amenities such as an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows that provide stunning views of the Arlington Entertainment District. This distinctive location brings together the best in contemporary luxury accommodations with the excitement of world-class sports and entertainment venues nearby.
Loews Hotels & Co., founded in 1960, operates iconic hotels and resorts across the United States and Canada... Show More
Loews Hotels & Co., founded in 1960, operates iconic hotels and resorts across the United States and Canada... Show More
Job Requirements
- 3-5 years of experience in front office or guest services
- supervisory experience required
- knowledge of hotel operations and property management systems
- excellent communication skills
- ability to lead and manage teams
- proficiency in Microsoft Office Suite
- high integrity and professionalism
- ability to work varying schedules including weekends and holidays
- ability to stand for extended periods and lift up to 25 pounds
Job Qualifications
- 3-5 years of experience in front office or guest services
- supervisory experience required
- strong knowledge of hotel operations, reservations, and property management systems (PMS)
- excellent communication and interpersonal skills
- ability to lead and motivate teams
- proficiency with Microsoft Office Suite (Teams, Word, Excel)
- high level of integrity, professionalism, and discretion
- multilingual abilities are a plus
Job Duties
- Oversee daily front desk operations including check-in, check-out, and guest inquiries
- monitor room availability, rates, and reservations
- coordinate with Revenue Management and Housekeeping
- ensure compliance with Loews Hotels' brand standards and local regulations
- maintain accurate records of guest accounts, billing, and payment processing
- recruit, train, and coach front office team members
- foster a culture of service excellence
- prepare schedules and manage labor costs
- conduct performance evaluations and provide feedback
- respond promptly to guest concerns and resolve issues
- handle VIP and special requests with discretion
- promote hotel services and amenities
- prepare daily reports on occupancy, revenue, and guest feedback
- monitor budgets and expenses
- assist with forecasting and cost control
- maintain confidentiality and protect guest privacy
- comply with legal policies and requirements
- attend mandatory training and meetings
- work varying schedules including weekends and holidays
- stand for extended periods and occasionally lift up to 25 pounds
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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