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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $63,900.00 - $81,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
vision coverage
Paid Time Off
holiday benefits
Professional Development
Career advancement opportunities
Job Description
This job opening is for the position of Front Office Director at a luxury resort known for delivering outstanding guest experiences and impeccable service standards. The resort is a prestigious establishment within the hospitality industry, catering to discerning guests who expect the highest quality of service, attention to detail, and a refined atmosphere. It stands out in the luxury resort segment, often rated alongside Forbes Five-Star and AAA Four/Five Diamond properties, which highlights its commitment to excellence. This role is a full-time leadership position offering a competitive salary with performance-based incentives, reflecting the critical nature of the job in maintaining... Show More
Job Requirements
- 5+ years of progressive front office or guest services leadership experience in luxury resorts or hotels
- experience with Forbes Five-Star, AAA Four/Five Diamond, or branded luxury resorts
- strong knowledge of front office operations, PMS systems, and guest service standards
- proven ability to lead and develop high-performing teams
- exceptional communication, problem-solving, and interpersonal skills
- flexible availability, including evenings, weekends, and holidays
Job Qualifications
- 5+ years of progressive front office or guest services leadership experience in luxury resorts or hotels
- experience with Forbes Five-Star, AAA Four/Five Diamond, or branded luxury resorts
- strong knowledge of front office operations, PMS systems, and guest service standards
- proven ability to lead and develop high-performing teams
- exceptional communication, problem-solving, and interpersonal skills
- flexible availability, including evenings, weekends, and holidays
- multi-department oversight experience in Rooms Division
- bachelor’s degree in hospitality management, business, or related field
- experience in high-volume, seasonal, or destination resort markets
Job Duties
- Lead Front Desk, Concierge, Bell Services, PBX, and Guest Relations teams to deliver personalized, high-touch service
- ensure smooth check-in/out, reservations, and guest communications
- proactively resolve guest concerns, service recovery, and VIP requests
- uphold luxury service standards aligned with Forbes Five-Star or AAA Four/Five Diamond expectations
- oversee daily front office operations, staffing, scheduling, and workflow
- monitor room inventory, reservations, and guest requests
- implement and maintain SOPs, standard operating procedures, and service protocols
- collaborate with Housekeeping, Reservations, Sales, and F&B to ensure seamless operations
- recruit, train, coach, and mentor front office and guest services team members
- conduct performance evaluations and provide ongoing professional development
- foster a culture of accountability, teamwork, and excellence
- lead daily briefings, operational meetings, and cross-department communication
- manage departmental budgets, labor, and productivity metrics
- monitor revenue through upselling initiatives and loyalty program participation
- ensure accurate reporting, daily audits, and operational compliance
- maintain high levels of guest satisfaction scores and online reputation
- ensure compliance with brand standards, safety, and regulatory requirements
- support luxury service audits, quality inspections, and staff training
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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