Director of Front Office

White Lodging is a premier hospitality company that specializes in developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. Founded with a commitment to excellence, White Lodging is recognized for its dedication to providing outstanding guest experiences and fostering vibrant community connections through hospitality. The company emphasizes the importance of how people are made to feel during their visits, understanding that exceptional service is at the core of every positive stay. With a strong presence in the hospitality industry, White Lodging continuously strives to enhance its guest services, property management, and employee engagement, thereby maintaining its reputation as a leader in hotel management and operations.

We are currently seeking a Director of Front Office to join our dynamic team. This leadership role is critical to ensuring seamless and memorable guest service experiences from check-in through departure. As the Director of Front Office, you will oversee multiple departments including Front Desk, PBX, Bell, and Concierge operations, ensuring each operates efficiently with the highest standards of service. You will be responsible for developing and executing department strategies that not only enhance guest satisfaction but also drive financial performance. This role requires a strong focus on people leadership, as you will mentor the front office leadership team, guiding their professional development through coaching and performance evaluations. Maintaining adherence to White Lodging’s policies, brand standards, and operational procedures is essential, as is fostering a collaborative environment where cross-department communication supports a superior overall guest experience.

The ideal candidate will bring previous front office leadership experience within a full-service hotel environment, demonstrating a proven track record of managing operational priorities while motivating and developing high-performing teams. A comprehensive understanding of hotel systems, including PMS and POS, along with a deep knowledge of front office procedures, will enable you to effectively monitor performance metrics, analyze guest service scores, and implement corrective actions for continuous improvement. Problem-solving and communication skills are key, as you will be expected to resolve issues efficiently while maintaining an emphasis on guest and associate satisfaction.

White Lodging’s Director of Front Office position is an opportunity to join a company that values inclusion, diversity, and employee development. By contributing to a positive work culture, you will play a pivotal role in upholding the brand’s outstanding hospitality standards. This role offers competitive compensation and a range of comprehensive benefits designed to support your health, well-being, and professional growth. Join us and be part of a passionate team dedicated to delivering superior guest experiences in some of the best cities to live and work in the country.