Director of Front Office

Boston, MA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $62,040.93 - $72,127.70

Benefits

Vacation pay

Holiday pay

sick pay

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Matching 401k

Free Meals

hotel discounts

Friendly team environment

Job Description

Our establishment is a well-known Marriott hotel committed to providing exceptional hospitality and guest service. As part of a global hospitality brand recognized for its luxury accommodations and outstanding customer experience, this Marriott hotel prides itself on its strong team culture and dedication to guest satisfaction. The hotel employs a diverse and passionate workforce focused on delivering memorable stays to every visitor. This setting offers a dynamic work environment where growth, learning, and professionalism are highly valued, making it an attractive workplace for those wanting to advance their hospitality careers.

We are currently seeking a motivated and inspirational Front O... Show More

Job Requirements

High school diploma required
Bachelor’s degree preferred
Minimum of 1 year Marriott experience preferred
Minimum of 1 year prior hotel front office management experience required
Strong communication skills
Availability to work weekends and peak periods
Experience with service recovery
Proficiency with property management systems

Job Qualifications

Marriott experience preferred
FS-PMS experience highly desired
Excellent communication skills
Experience in team building and mentoring
Strong organization and problem solving skills
Ability to manage service recovery situations
Computer savvy with property management systems
Prior hotel front office management experience

Job Duties

Lead front office team including front desk agents, guest service agents, telephone operators, bell staff, and van drivers
Serve as guest service champion for the hotel
Balance guest interactions with behind-the-scenes planning and organization
Build a team through training, mentoring, coaching, and counseling
Handle service recovery situations with professionalism
Maintain strong communication both written and verbal
Utilize property management system skills, especially Marriott FS-PMS
Ensure availability during peak periods and weekends

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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