Director of Front Office

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $66,600.00 - $85,100.00

Benefits

Health Insurance

Dental Insurance

401(k) plan with Company Match

Employee stock purchase plan

paid time off including sick leave

Life insurance

Group disability insurance

Travel Discounts

Adoption assistance

Paid parental leave

Health savings account

flexible spending accounts

Tuition Assistance

Pre-tax commuter benefits

work wellness benefits

bonus program

Job Description

EDITION Hotels represent a unique blend of sophistication, originality, and luxury within the hospitality industry. Combining the visionary expertise of boutique hotelier Ian Schrager with the world-class service standards of Marriott International, EDITION offers a remarkable experience for guests seeking both style and substance. This brand caters to discerning travelers who value exceptional design, personalized service, and a seamless blend of comfort and charisma. Marriott International, a global leader in hospitality, supports this innovative brand with an extensive portfolio and commitment to high standards that foster an inclusive and inspiring work environment.

Within this vibrant setting, the role of... Show More

Job Requirements

High school diploma or GED
Minimum 6 years experience in guest services, front desk, or related area
Or 2-year degree in relevant field with minimum 4 years experience
Demonstrated leadership and supervisory skills
Strong communication and interpersonal skills
Ability to work flexible hours including weekends and holidays
Experience with managing security personnel preferred
Proficient in problem-solving and conflict resolution
Ability to work effectively under pressure
Commitment to providing exceptional customer service

Job Qualifications

High school diploma or GED
Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major preferred
Minimum 4 to 6 years experience in guest services, front desk, or related professional area
Strong leadership and interpersonal communication skills
Proven ability to manage teams and operations effectively
Experience in handling guest relations and problem resolution
Knowledge of front office operations and security management
Skilled in financial and budget management
Ability to develop and implement policies and procedures
Comfortable using technology and management software
Excellent organizational and multitasking skills

Job Duties

Lead front desk, guest services, and security teams
Advocate sound financial and business decision making
Oversee day-to-day front office operations including guest arrival and departure
Manage and supervise employees across all front office functions
Handle guest complaints and ensure resolution
Maintain a safe and secure environment through security management
Coordinate staffing levels and schedule assignments
Monitor and enforce compliance with front office policies and procedures
Conduct department meetings and communicate goals
Develop and implement plans to improve guest satisfaction
Manage human resource activities including hiring, training, performance appraisals, and discipline
Prepare reports and recommendations for expenditures and maintenance

Job Location

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