Director of Food & Beverage Outlets Operations

Highgate is a premier real estate investment and hospitality management company renowned for managing a diverse portfolio of over 400 luxury hotels worldwide, including properties across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate has established itself as a leader and innovator in the hospitality sector over a 30-year period. The company specializes in all phases of property cycle management, including planning, development, recapitalization, and disposition, ensuring the highest standards of operational excellence and asset maximization. Highgate's portfolio includes an impressive array of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and an adept use of digital technology. This focus allows the company to efficiently anticipate market trends and drive superior financial performance by leveraging sophisticated revenue management tools.

At the heart of Highgate’s operations is a dynamic team of seasoned hospitality professionals located in corporate offices around the globe, committed to delivering unrivaled service quality. The company is a trusted partner to leading hotel brands and ownership groups, constantly pushing boundaries in luxury hospitality.

The Newbury Boston at One Newbury Street, a distinguished property within Highgate’s portfolio, is a luxury hotel that blends historic charm with modern sophistication. Situated in Boston’s prestigious Back Bay neighborhood, an area celebrated for premier shopping and dining experiences, The Newbury Boston is a 286-room hotel featuring expansive event spaces, signature dining venues, and a refreshed entrance on Newbury Street. Once home to one of the first Ritz-Carlton hotels in the United States and later the Taj Boston, this iconic establishment represents the pinnacle of guest experiences in luxury hospitality.

The Director of Food & Beverage Outlet Operations at The Newbury Boston plays a critical role in maintaining the highest standards of service excellence and operational efficiency across the hotel’s food and beverage outlets, including The Street Bar, In-Room Dining, and minibar services. As a senior operational leader, this role demands a highly visible, hands-on approach, overseeing daily floor operations to ensure guests receive impeccable service and memorable experiences.

This position involves close collaboration with the Director and Assistant Director of Food & Beverage to lead front-of-house teams and orchestrate seamless service across all periods of operation. Approximately 80-85% of the role focuses on active management of floor operations, while 15-20% encompasses administrative responsibilities such as scheduling, financial oversight, inventory control, and team development.

The Director is entrusted with driving service leadership, operational oversight, beverage and inventory management, financial stewardship, team leadership, and the enhancement of overall guest satisfaction. This leadership role directly contributes to achieving revenue and profitability objectives and fosters a culture of professionalism and excellence among the service team. The role requires a nuanced understanding of luxury service standards, health and safety regulations, and financial controls within a highly dynamic and guest-focused environment.

For candidates seeking a rewarding leadership career in luxury hospitality within a globally respected real estate and hotel management firm, this role offers the opportunity to work at the nexus of tradition and innovation in an iconic Boston property. Compensation for this yearly salaried position reflects the experience and expertise expected of a senior managerial professional committed to operational excellence and guest satisfaction.