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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $100,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company renowned for managing a diverse portfolio of over 400 luxury hotels worldwide, including properties across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate has established itself as a leader and innovator in the hospitality sector over a 30-year period. The company specializes in all phases of property cycle management, including planning, development, recapitalization, and disposition, ensuring the highest standards of operational excellence and asset maximization. Highgate's portfolio includes an impressive array of bespoke lifestyle hotel brands, legacy brands, and independent hotels... Show More
Job Requirements
- Education background in hospitality or related field
- experience in luxury restaurant or hotel operations
- knowledge of health, safety, and sanitation standards
- strong leadership presence
- excellent communication skills
- ability to multitask and manage operational priorities
- proficiency with computer software including spreadsheets and word processing
- ability to work long hours including evenings, weekends and holidays
- capacity to exert medium physical effort lifting up to 50 pounds occasionally
- effective problem-solving skills
- compliance with hotel standards and regulations
- ability to maintain confidentiality
- high standards of personal appearance and grooming
- regular attendance as required by scheduling
- participation in management coverage and training sessions
- attentive and friendly demeanor
- ability to lead and develop teams
Job Qualifications
- At least 5 years of progressive experience in a luxury hotel/restaurant environment
- or a 4-year college degree in hospitality/restaurant field and at least 2 years of related experience
- or a 2-year college degree and 3 or more years of related experience
- experience in working in a restaurant, bar or In-Room Dining operations within a luxury hospitality setting
- proficiency in Windows, company approved spreadsheets and word processing
- knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
- strong understanding of beverage operations and inventory management preferred
- demonstrated success leading service teams in fast-paced, guest-focused operations
- strong leadership presence with the ability to inspire and develop teams
- ability to effectively communicate both verbally and written
- ability to multitask and prioritize departmental functions to meet deadlines
Job Duties
- Act as the senior floor leader during service periods, ensuring exceptional guest experiences and seamless operations
- maintain a consistent and visible presence in The Street Bar and In Room Dining operations
- ensure luxury service standards are consistently executed and aligned with the hotel’s brand positioning
- lead daily service briefings and communicate operational priorities to outlet teams
- support service recovery and personally engage with guests to enhance the dining experience
- oversee front of house operations for The Street Bar and In Room Dining
- provide operational oversight of the hotel’s minibar program, ensuring consistent presentation, product quality, and operational efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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