Director of Food & Beverage

Marriott International is a globally recognized hospitality company known for its commitment to exceptional guest experiences and employee satisfaction. Within its portfolio, JW Marriott stands out as part of Marriott's luxury brand collection, featuring over 100 prestigious properties located in major gateway cities and unique resort destinations worldwide. JW Marriott emphasizes holistic well-being, providing a supportive and enriching work environment where associates are encouraged to pursue their passions in a luxury setting. Marriott International takes pride in fostering diversity, equity, and inclusion, ensuring a workplace where the unique backgrounds and talents of its associates are valued and celebrated. The company is also committed to non-discrimination, providing equal opportunity employment consistent with applicable laws.

This position is located at the JW Marriott property situated at 1800 Bayshore Hwy, Burlingame, California. This full-time management role offers an annual salary ranging from $164,000 to $218,000 and includes eligibility for bonuses. As a strategic business leader overseeing the property's food and beverage and culinary operations, the role encompasses management of multiple facets including restaurants, bars, room service, and banquet/catering services where applicable. The individual in this role is responsible for developing and implementing departmental strategies aligned with the brand's service standards and broader business objectives.

In this role, the Director of Food and Beverage/Culinary leads initiatives to meet the needs of the brand's target customers while simultaneously ensuring high employee satisfaction, growing revenues, and maximizing the financial performance of the department. The position demands a deep understanding of customer service excellence, financial resource management, and operational leadership. The director collaborates closely with the food and beverage leadership team to set expectations and hold team members accountable for outstanding service behaviors. Financial oversight includes reviewing reports, managing budgets, and making strategic recommendations for capital expenditures to enhance equipment and facilities in line with the brand strategy.

The role also involves proactive leadership by encouraging innovation, improving service performance, and establishing clear, achievable goals that align with the company’s standards. Leading and mentoring the food and beverage team is a core responsibility, along with fostering a positive work culture built on trust, respect, and cooperation. The director ensures that open communication channels exist at all levels within the department, facilitating pre-meal briefings, staff meetings, and collaborative interactions.

Customer service remains paramount, with the role requiring continual assessment and improvement based on guest feedback, satisfaction surveys, and comment cards. Empowering employees to deliver exceptional guest experiences is a key focus, balancing cost management with service excellence to maintain profit margins and guest satisfaction.

Human resource management is integral to this position. The director provides guidance, sets performance standards, conducts performance reviews, and coaches the team to meet financial and operational goals. Hiring and developing talent with strong functional expertise and creativity is emphasized, alongside ensuring fairness and equity within the workforce. Additional duties include ordering equipment and supplies, analyzing operational data to solve problems, and keeping executive leadership informed of relevant information.

Joining JW Marriott means becoming part of a global team dedicated to hospitality innovation and excellence. The company culture encourages associates to be the best version of themselves in a respectful and inclusive environment. This role provides an exciting opportunity for a seasoned food and beverage professional to lead in a luxury hotel setting and contribute to Marriott's enduring legacy of 'Wonderful Hospitality. Always.'