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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Disability Coverage
401k
Paid Time Off
Performance bonus
Job Description
The Country Club of Mobile is a prestigious and well-established private club located in Mobile, Alabama, known for its rich history and commitment to providing exceptional service and a welcoming atmosphere for its members. Established as a premier destination for social, recreational, and dining experiences, the Club boasts a variety of facilities including golf courses, tennis courts, banquet services, and multiple food and beverage outlets. The Club prides itself on maintaining high standards of hospitality, ensuring members and guests enjoy a memorable and distinguished experience during their visits. The professional and dedicated staff contribute significantly to the Club’s reputation by... Show More
Job Requirements
- Excellent management and leadership skills
- Time management, organization and prioritization skills
- Proficient in Microsoft Word and Excel
- Proven ability to build and foster a team environment
- Ability to make decisions in a fast-paced environment
- Ability to manage multiple projects
- Ability to work with all personality types including adverse situations
- Ability to communicate verbally and non-verbally
- Ability to work independently and proactively
- Four-year college degree or equivalent experience
- Minimum of 4 years of progressive responsibility in food and beverage industry
- Minimum of 5 years of supervisor experience preferably in club, golf, hospitality or service industry
- Experience in resolving customer complaints
- Must be able to lift up to 50 pounds
- Ability to walk or stand for long periods
- Must be able to bend, climb, balance, reach, stoop, kneel, crouch or crawl
- Exposure to sunlight, heat, wet or humid conditions
- Ability to climb step stool or ladder
Job Qualifications
- Four-year college degree or equivalent experience
- Minimum of 4 years of progressive responsibility in food and beverage industry
- Minimum of 5 years of supervisor experience preferably in a club, golf, hospitality or service industry
- Experience in resolving customer issues and complaints
- Excellent customer service skills
- Proficient in computer software including Microsoft Word and Excel
- Strong management and leadership skills
- Effective verbal and non-verbal communication skills
- Ability to manage multiple projects and recommend and implement solutions
- Ability to build and foster a positive team environment
Job Duties
- Manages service aspects in all food and beverage assigned areas and events and acknowledges, greets, and thanks all members and guests
- Manages staff and processes to ensure proper room preparation including set-up of tables, chairs, linens, table settings, glassware, etc.
- Makes rounds of all food and beverage outlets to ensure member/guest needs are met
- Conducts monthly beverage inventory verification and quarterly china, glass, and silverware inventories
- Opens and closes dining room(s), snack bar, and/or Clubhouse
- Responsible for ensuring Club is secure upon departure and that all lights, equipment, doors, etc., are turned off or locked
- Controls costs of all food and beverage outlets by assisting management as requested in purchasing and monitoring labor costs
- Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling
- Processes daily sales reports and other reports as requested
- Protects Club, members, and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies
- Maintains member and guest satisfaction by handling inquiries, concerns, or comments and providing solutions
- Acquires feedback to ensure satisfaction and implements service improvement ideas
- Maintains consistency of service by being aware of all course events, large parties, and reservations that affect operations
- Ensures a pleasant dining experience by collaborating with Executive Chef in menu creation and pricing
- Communicates and teams with other departments to ensure appropriate staff levels for events
- Follows CCM mission and values including providing the best quality service possible with service with a smile
- Performs other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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