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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $111,800.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates
Training and development opportunities
career advancement
Job Description
Concord Hospitality is a leading hospitality management company known for delivering exceptional guest experiences through its diverse portfolio of hotels and resorts across North America. The company emphasizes an "Associate First" culture, investing heavily in employee training and development, spanning from interns to executives. Concord Hospitality prides itself on embodying five core cornerstones—Quality, Integrity, Community, Profitability, and FUN—which guide their operations and workplace culture. The company is dedicated to fostering a diverse and inclusive environment, striving to be a "Great Place to Work for All." Concord Hospitality's commitment to work-life balance and outstanding customer service has earned it a strong... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 5 years of progressive leadership experience in food and beverage management
- Demonstrated ability to develop and implement financial and operational plans
- Strong knowledge of food safety and sanitation standards
- Excellent leadership and team-building capabilities
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency with hospitality management software and reporting tools
Job Qualifications
- Proven experience in a leadership role within the food and beverage or hospitality industry
- Strong understanding of financials, food cost, labor cost, and revenue strategies
- Excellent communication and interpersonal skills with a hands-on leadership style
- Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence
- Experience managing both restaurant and banquet operations is preferred
- Strong organizational and problem-solving skills
Job Duties
- Develop short-term and long-term financial and operational plans that align with the hotel's and Concord's strategic goals
- Oversee all food and beverage outlets and banquet operations to ensure seamless execution and service excellence
- Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations
- Design and implement revenue-generating programs that provide excellent value and guest satisfaction
- Empower and train team members to meet or exceed guest expectations through consistent service delivery
- Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies
- Ensure smooth execution of group bookings and banquet events using proper banquet service techniques
- Lead and motivate food and beverage associates using effective leadership practices and performance management
- Recruit, interview, onboard, and train qualified team members to meet service and performance standards
- Make strategic business decisions using reports, performance data, and operational insights
- Enforce all Concord and brand standard operating procedures (SOPs) and service protocols
- Oversee the creation and execution of marketing initiatives to promote food and beverage outlets and seasonal offerings
- Continuously develop and implement innovative programming to remain competitive in the local market
- Build relationships within the local community to enhance public relations and brand presence
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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