Director of Food & Beverage

Olshan Properties manages Canopy by Hilton Boston Downtown, a sophisticated hotel known for its commitment to exceptional guest experiences and high-quality hospitality services. As a part of the larger Hilton hotel chain, Canopy by Hilton Boston Downtown embraces a culture defined by enthusiasm, positivity, intuition, and caring—elements summarized in their unique DNA, EPIC. The establishment is located in a vibrant urban setting and offers modern amenities, elegant guest rooms, and comprehensive event facilities including a renowned food and beverage operation.

The Director of Food & Beverage at Canopy by Hilton Boston Downtown holds a critical leadership role within the hotel’s Executive Leadership Team, collaborating closely with department heads such as the Executive Chef and Director of Sales and Marketing. As a key decision-maker, the Director is entrusted with managing and overseeing all aspects of the food and beverage operations—including the operations at Rose Town Kitchen & Bar, banqueting services, and various seasonal programming events aimed at enhancing the guest experience.

This position requires delivering excellence in food quality and service standards, ensuring guests receive a memorable culinary experience. The Director is responsible for strategic planning, budget management, staffing, team development, performance monitoring, and maintaining operational compliance with Hilton standards and guest satisfaction goals. Attention to detail, exceptional leadership, and strong operational management skills are essential.

Managing labor costs, food and beverage budgeting, vendor relationships, and training programs to uphold service excellence are central to the role. The Director of Food & Beverage also fosters an environment that promotes employee engagement, professional growth, and adherence to company policies and safety standards. They effectively manage complex schedules based on occupancy trends and business demands, while taking proactive measures to resolve guest complaints quickly and courteously.

The role demands flexibility, as the hospitality industry has variable schedules and the possibility of participating in Management on Duty (MOD) programs. It requires excellent communication skills, problem-solving abilities, and a calm demeanor in high-pressure settings. Advanced knowledge of hospitality management, food and beverage operations, and relevant certifications like ServSafe and TiPS are important qualifications.

Overall, this is a dynamic leadership position essential to maintaining the high standards of the Canopy by Hilton Boston Downtown brand. The Director of Food & Beverage is pivotal in enhancing the hotel's reputation through operational excellence and guest satisfaction. This role offers an exciting opportunity to contribute to a successful hotel operation while growing professionally within a well-respected hospitality group.