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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $120,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Olshan Properties manages Canopy by Hilton Boston Downtown, a sophisticated hotel known for its commitment to exceptional guest experiences and high-quality hospitality services. As a part of the larger Hilton hotel chain, Canopy by Hilton Boston Downtown embraces a culture defined by enthusiasm, positivity, intuition, and caring—elements summarized in their unique DNA, EPIC. The establishment is located in a vibrant urban setting and offers modern amenities, elegant guest rooms, and comprehensive event facilities including a renowned food and beverage operation.
The Director of Food & Beverage at Canopy by Hilton Boston Downtown holds a critical leadership role within the hote... Show More
The Director of Food & Beverage at Canopy by Hilton Boston Downtown holds a critical leadership role within the hote... Show More
Job Requirements
- Bachelor's degree or higher in hospitality management or related field
- Minimum of three years’ experience in food and beverage management or leadership
- ServSafe and TiPS certification
- First Aid and CPR certification
- Ability to work flexible schedules including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to manage budgets and labor costs
- Demonstrated leadership and team development skills
- Ability to handle guest complaints professionally and timely
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 50 lbs
- Ability to work under pressure and meet deadlines
- Neat, clean, and well-groomed appearance
- Compliance with hotel rules and safety regulations
Job Qualifications
- Bachelors or higher degree in Hospitality Management or closely related field
- Minimum three years of experience in food and beverage management or leadership
- Experience leading managers and developing team members
- Excellent interpersonal and customer service skills
- Familiar with common computer software programs and POS systems
- ServSafe and TiPS certified
- First Aid and CPR certified
- Preferred experience with Hilton brand operations
- Ability to communicate effectively in English
- Additional language skills preferred
- Knowledge of Boston area to assist guests
Job Duties
- Partner with Human Resources to recruit, develop, manage, and monitor performance while making recommendations for disciplinary actions
- Arrange work schedules of line employees, determine days off, and ensure staffing levels are appropriate
- Monitor and develop team member performance including supervision, counseling, evaluations, and recognition
- Greet guests with a friendly and sincere welcome and respond to guest inquiries and requests
- Establish and achieve quality and guest satisfaction goals and promptly respond to guest complaints
- Devise and monitor an annual budget, achieve budgeted revenues, and control food, beverage and labor costs
- Manage labor control and operating expenses, develop relationships with key suppliers and industry associates
- Administer and ensure adherence to departmental guidelines, policies, and procedures
- Communicate daily with team members regarding activities and events
- Evaluate individual team performance and establish training needs
- Conduct departmental meetings to update staff
- Ensure end of night closing duties are completed including cash handling and securing the premises
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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